Recharge lives up to the hype
July 31, 2025

Recharge lives up to the hype

Jeff Montgomery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Recharge

For our main DTC ecommerce website, we use Recharge as our Shopify subscription plugin. We researched many other plugins before deciding on Recharge. We chose Recharge because they offered a wealth of resources (including Winbacks, Loyalty Program, and Cancelation Prevention) at a mid range cost compared to some of the other plugins. Since we've implemented, our customers have loved the easy to use UI, automation features (including reminders), and security.

Pros

  • Provide easy subscription management with our customers
  • Has great add-on tools such as their Loyalty Program and Cancelation Prevention Tools
  • Their admin side is very easy to use (and get reporting on)
  • Their customer service is top notch. Anytime we have a question or issue, we usually have it solved within the hour by their team!

Cons

  • We would like to see a bit more design concepts with their product page widget
  • It would also be nice if they had a "Points Program" rather than just a Loyalty Program that worked off of money back
  • Very rarely their admin UI will hang, causing us to log out and try again.
  • Our subscriptions are 33% up already from our previous system
  • Email automation is working super smoothly
  • Their tools (like Cancelation Prevention) really do help with order churn
The program is super easy to navigate and understand both on the front and admin sides. Our customers seem to have no problems creating and manipulating their subscription with us. Anytime we find a potential avenue to grow, the support team at Recharge is always on the ready to help us figure out how to best implement.
We actually surveyed over a dozen potential Shopify subscription apps before we finally decided to settle on Recharge. Recharge is definitely not the cheapest, but they also weren't the most expensive, either. For the all of the features and technology they offer versus what they are charging, we found it to be extremely fair (and now well worth the price).

Do you think Recharge delivers good value for the price?

Yes

Are you happy with Recharge's feature set?

Yes

Did Recharge live up to sales and marketing promises?

Yes

Did implementation of Recharge go as expected?

Yes

Would you buy Recharge again?

Yes

If you are using Shopify and have plenty of ecommerce orders a month, Recharge is a no brainer when it comes to setting up and using a subscription service. We can't say enough about how well their team works and implements everything along the way. They also teach us common practice things to set up in the admin for customers to use, and help us with reporting and analysis to get better and grow.

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