Recharge vs. SuperPay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Recharge
Score 6.7 out of 10
N/A
ReCharge, the eponymous subscription management software solution from ReCharge Payments headquartered in Santa Monica, is said by the vendor to have helped over 15,000 merchants launch and scale their subscription business. Be it a curated monthly box, recurring necessities or access to exclusive perks, they state ReCharge drives billions of dollars in annual processing for nearly 30 million consumers.N/A
SuperPay
Score 0.0 out of 10
N/A
SuperPay is payment collection software that enables users to receive recurring and one time payments from customers by sending a web link. SuperPay provides features to follow up with clients that haven't paid, and to ensure customers' financial data is kept safe and secure. The solution directly integrates with payment processors, like Stripe, as a Verified Partner.N/A
Pricing
RechargeSuperPay
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RechargeSuperPay
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
RechargeSuperPay
Small Businesses
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 8.7 out of 10
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 8.7 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Enterprises
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RechargeSuperPay
Likelihood to Recommend
6.1
(2 ratings)
-
(0 ratings)
Usability
6.1
(2 ratings)
-
(0 ratings)
Support Rating
2.0
(1 ratings)
-
(0 ratings)
User Testimonials
RechargeSuperPay
Likelihood to Recommend
Recharge
If you are using Shopify and have plenty of ecommerce orders a month, Recharge is a no brainer when it comes to setting up and using a subscription service. We can't say enough about how well their team works and implements everything along the way. They also teach us common practice things to set up in the admin for customers to use, and help us with reporting and analysis to get better and grow.
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SuperPay
No answers on this topic
Pros
Recharge
  • Auto trigger subscription orders
  • Buy box widgets on the website
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SuperPay
No answers on this topic
Cons
Recharge
  • We would like to see a bit more design concepts with their product page widget
  • It would also be nice if they had a "Points Program" rather than just a Loyalty Program that worked off of money back
  • Very rarely their admin UI will hang, causing us to log out and try again.
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SuperPay
No answers on this topic
Usability
Recharge
In my experience, Recharge is very slow loading, both for our customer facing dashboards and our internal dashboards. We regularly deal with customer complaints, having difficulty using their subscription management dashboard. Working in the Recharge admin dashboard is also slow and clunky. It can be a little bit of a battle to get stuff done and it's not uncommon for analytics dashboards to simply fail to load. All in all, working with Recharge is not an enjoyable experience for me.
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SuperPay
No answers on this topic
Support Rating
Recharge
In my experience, Recharge support is... quite poor. They are slow to respond and unhelpful. Even at a different brand I worked at with an Enterprise contract and guaranteed few hour response times, they would regularly take one to three days to get back to me, which is quite a bit longer than the Enterprise support response times. I've had to get into arguments with them multiple times about bugs before they would admit them to be bugs and fix them and their go to support is to usually blame Shopify. There was one time I accidentally sent an email to a different vendor asking about Recharge support, and the other vendor provided a more helpful response than Recharge support.
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SuperPay
No answers on this topic
Alternatives Considered
Recharge
We actually surveyed over a dozen potential Shopify subscription apps before we finally decided to settle on Recharge. Recharge is definitely not the cheapest, but they also weren't the most expensive, either. For the all of the features and technology they offer versus what they are charging, we found it to be extremely fair (and now well worth the price).
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SuperPay
No answers on this topic
Return on Investment
Recharge
  • Our subscriptions are 33% up already from our previous system
  • Email automation is working super smoothly
  • Their tools (like Cancelation Prevention) really do help with order churn
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SuperPay
No answers on this topic
ScreenShots