RedShelf vs. Salesforce Agentforce Education

RedShelf has been great in a higher ed environment to help connect students to textbook and publisher materials. It has helped make the process of purchasing/accessing those materials so much easier for students. I am at an institution now where we don't have RedShelf, and the faculty and students are regularly frustrated with this process, so I'll be looking to get us a license here soon. RedShelf is particularly useful if instructors are using various different types of materials from different publishers. However, if an institution was only using Cengage Unlimited for example (that is a service where students will just pay for access to that site and all the books/materials for all of their courses would be accessible on there), that would be a time where I would think RedShelf wouldn't provide you with as much benefit. That being said, we may be using RedShelf in a very specific manner, and it may be able to provide us more ability/features that we haven't taken full advantage of.

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I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

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• Provides access with or without internet connection to read your books.
• You can access the application from your mobile device, tablets, or desktop computers.
• Streamlines the distribution of e-books, e-textbooks, and other digital content.

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• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

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• Waiting for a course management tool to streamline the process. It's in the works and a tall order since all clients approach the process differently.
• A little bit of a stumble with a recent software rollout for day one access roll out, but at least it was intuitive to work through

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• I think the display of the cloud for students can seem a bit intimidating at first.
• I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
• Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.

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It can be extremely user friendly and customizable - if you have the skills to do that. There are features - like records related opening in sub tabs - that make work more efficient. There is a definitely a steep learning curve when it comes to becoming a salesforce admin though.

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People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

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I don't believe I'd used many products that are similar to RedShelf.

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Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.

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• It is a great provider of affordable digital learning materials that help improve teaching and learning through technology.

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• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

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