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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Resolver

    Score9 out of 10
    N/ACrisp is a Social Media Safety and crisis monitoring firm, boasting technology that is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Crisp is a Kroll company since the May 2022 acquisition.N/A

    SAP Process Control

    Score9.3 out of 10
    N/ASAP Process Control Simplifies uses continuous control monitoring, and streamlined testing, and reduces risk with real-time insight into control status and key issues. It can be deployed on premise or in the cloud.N/A
    Pricing
    ResolverSAP Process Control
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ResolverSAP Process Control
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ResolverSAP Process Control
    Governance, Risk & Compliance
    Comparison of Governance, Risk & Compliance features of Resolver and SAP Process Control
    Feature
    Resolver
    -
    Ratings
    SAP Process Control
    7.0
    3 Ratings
    5% below category average
    Common repository of GRC items00 Ratings9.83 Ratings
    Risk management00 Ratings6.13 Ratings
    Integration with Corporate Performance Management (CPM) systems00 Ratings5.01 Ratings
    GRC policy management00 Ratings7.83 Ratings
    Incident management00 Ratings6.12 Ratings
    User Ratings
    ResolverSAP Process Control
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.9
    (3 ratings)
    User Testimonials
    ResolverSAP Process Control
    Likelihood to Recommend
    Kroll
    At $95 per month for unlimited seats, it's the cheapest solution for both support and marketing/sales teams if you need multiple seats. At the same time, everything works so smoothly and efficiently that you'd never believe it is such a cheap tool. Small teams could leverage their Free plan or the Pro tier, however, to get access to advanced features like chatbots or CRM integrations you'd need to get the unlimited package. Magic Browsing is another top feature that allows support teams to see what the client is doing on the website and guide him through the needed steps to troubleshoot any issues
    Incentivized
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    SAP
    In my opinion, SAP Process Control is well suited for bigger companies with an already mature Internal Control System as well as for bigger companies who want to completely new/redesign the internal control system. The size of the company, as well as the budget, is quite important when thinking about the implementation of SAP Process Control. A smaller company with e.g., 150 people should think more about implementing SAP FCM.
    Incentivized
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    Pros
    Kroll
    • Intuitive chatbot functionality
    • Unlimited number of live agents at one fixed price
    • Real-time assistance with cobrowsing feature
    • A decent number of integrations with popular tools
    Incentivized
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    SAP
    • Native connection to SAP applications
    • Automated monitoring process of SAP applications
    • Workflow capabilities for control testing
    Incentivized
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    Cons
    Kroll
    • Number of native integrations could be bigger
    • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
    Incentivized
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    SAP
    • Default delivery of controls could be done by SAP on some basic controls like client openings, password controls, etc
    • The messaging or customization of messages in different workflows is limited, which could be introduced to enhance the product
    • SAP Process control does not have the capability for cloud product monitoring which is required with more SAP cloud products available right now
    Read full review
    Alternatives Considered
    Kroll
    Crisp has fewer auxiliary features that Intercom (popup builder and guided tours is something that comes to mind), however [I feel it] has MUCH better pricing tiers. It does 95% of things Intercom can do at 5% of the price. Both Drift and Freshworks provide similar solutions which are more expensive, but also have technical issues, which resulted in poorer performance of our website
    Incentivized
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    SAP
    The connectivity with other SAP products out of the SAP GRC suite, like Access Control and so on, was key for the decision. Also we had an already mature SAP System landscape as well as having internal processes that were similar to the SAP Process Control standard processes helped us with the decision to implement SAP Process Control.
    Incentivized
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    Return on Investment
    Kroll
    • Radically increased conversion rates due to proactive chat bots
    • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
    • Saved hours of time of support team
    Incentivized
    Read full review
    SAP
    • Automated alerts for controls issues
    • Workflow capabilities; however, there's natively only 2 levels of review. More layers would be beneficial.
    Incentivized
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