TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Resolver

    Score9 out of 10
    N/ACrisp is a Social Media Safety and crisis monitoring firm, boasting technology that is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Crisp is a Kroll company since the May 2022 acquisition.N/A

    Tracxn

    Score5.7 out of 10
    N/ATracxn is a private market data platforms which tracks companies across the globe. It scans data to help customers perform market research on the startup ecosystem, find deals matching their mandate, perform company due diligence, In-depth tracking of funding rounds, company news, and tracking of emerging themes across industries and markets. Tracxn states its clientele includes Venture capitalists (VC), Private Equity Funds (PE), Merger & Acquisition (M&A), and Innovation teams of…N/A
    Pricing
    ResolverTracxn
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ResolverTracxn
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Tracxn provides on-demand pricing solutions designed to align with specific project requirements and business goals.
    More Pricing Information
    User Ratings
    ResolverTracxn
    Likelihood to Recommend
    10.0
    (1 ratings)
    7.9
    (2 ratings)
    User Testimonials
    ResolverTracxn
    Likelihood to Recommend
    Kroll
    At $95 per month for unlimited seats, it's the cheapest solution for both support and marketing/sales teams if you need multiple seats. At the same time, everything works so smoothly and efficiently that you'd never believe it is such a cheap tool. Small teams could leverage their Free plan or the Pro tier, however, to get access to advanced features like chatbots or CRM integrations you'd need to get the unlimited package. Magic Browsing is another top feature that allows support teams to see what the client is doing on the website and guide him through the needed steps to troubleshoot any issues
    Incentivized
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    Tracxn Technologies Ltd.
    Well suited: - Good for scouting targets for clients, based on their industry preferences, maturity level, and investor profile preference - Helped in buy-side due diligence. Less appropriate - Lacking in terms of readily available insights, with sector reports published in-house being extremely shallow and hence not much of value addition.
    Incentivized
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    Pros
    Kroll
    • Intuitive chatbot functionality
    • Unlimited number of live agents at one fixed price
    • Real-time assistance with cobrowsing feature
    • A decent number of integrations with popular tools
    Incentivized
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    Tracxn Technologies Ltd.
    • Data management
    • User friendly
    • User centric
    Incentivized
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    Cons
    Kroll
    • Number of native integrations could be bigger
    • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
    Incentivized
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    Tracxn Technologies Ltd.
    • Sector reports could be better e.g. competitors like CB Insights do a better job at it.
    • Pricing is a bit steep, when compared to peers like Dealroom.
    • Credibility of the data is a question mark (CB Insights has way more traction with investors).
    Incentivized
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    Alternatives Considered
    Kroll
    Crisp has fewer auxiliary features that Intercom (popup builder and guided tours is something that comes to mind), however [I feel it] has MUCH better pricing tiers. It does 95% of things Intercom can do at 5% of the price. Both Drift and Freshworks provide similar solutions which are more expensive, but also have technical issues, which resulted in poorer performance of our website
    Incentivized
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    Tracxn Technologies Ltd.
    This beats all of the other programs. I have used all of them and Tracxn makes using the software so much easier. Using it daily I found out that it has an easy learning curve and a user-friendly interface. Data is more organized in this program as well.
    Incentivized
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    Return on Investment
    Kroll
    • Radically increased conversion rates due to proactive chat bots
    • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
    • Saved hours of time of support team
    Incentivized
    Read full review
    Tracxn Technologies Ltd.
    • Positive: Reduced time to source information.
    • Positive: Helped in sharper insights, leading to better outcomes on scouting engagements.
    • Negative: Pricing is on the higher side.
    Incentivized
    Read full review
    ScreenShots

    Tracxn Screenshots

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