TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rev.io PSA

    Score8.1 out of 10
    N/AFounded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A

    Sitetracker

    Score9.3 out of 10
    N/ASitetracker is a project management application focusing on managing and reporting features for large or high-volume distributed projects involving disparate sites and personnel, from the company of the same name in Palo Alto, California.N/A
    Pricing
    Rev.io PSASitetracker
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Rev.io PSASitetracker
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Rev.io PSASitetracker
    Considered Both Products
    Rev.io PSA
    No answer on this topic
    Sitetracker
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Features
    Rev.io PSASitetracker
    Project Management
    Comparison of Project Management features of Rev.io PSA and Sitetracker
    Feature
    Rev.io PSA
    -
    Ratings
    Sitetracker
    9.4
    6 Ratings
    20% above category average
    Task Management00 Ratings10.06 Ratings
    Resource Management00 Ratings9.55 Ratings
    Gantt Charts00 Ratings9.03 Ratings
    Scheduling00 Ratings9.35 Ratings
    Workflow Automation00 Ratings9.35 Ratings
    Team Collaboration00 Ratings9.46 Ratings
    Support for Agile Methodology00 Ratings9.34 Ratings
    Support for Waterfall Methodology00 Ratings9.34 Ratings
    Document Management00 Ratings9.26 Ratings
    Email integration00 Ratings9.85 Ratings
    Mobile Access00 Ratings8.85 Ratings
    Timesheet Tracking00 Ratings9.14 Ratings
    Change request and Case Management00 Ratings9.55 Ratings
    Budget and Expense Management00 Ratings9.55 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Rev.io PSA and Sitetracker
    Feature
    Rev.io PSA
    -
    Ratings
    Sitetracker
    9.2
    5 Ratings
    18% above category average
    Quotes/estimates00 Ratings8.55 Ratings
    Invoicing00 Ratings9.35 Ratings
    Project & financial reporting00 Ratings9.55 Ratings
    Integration with accounting software00 Ratings9.74 Ratings
    Best Alternatives
    Rev.io PSASitetracker
    Small Businesses
    Autotask PSA
    Score7.6 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Workday Professional Services Automation
    Score8.2 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Planview AdaptiveWork
    Score8.8 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Rev.io PSASitetracker
    Likelihood to Recommend
    1.0
    (1 ratings)
    9.4
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Rev.io PSASitetracker
    Likelihood to Recommend
    Rev.io PSA
    Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
    Incentivized
    Read full review
    Sitetracker
    So Sitetracker is a future-proof cloud platform built on Salesforce to benefit from smarter document management, machine learning, enterprise-grade security, and more. And that's how it has made the ecosystem quite complete by introducing various feature sets for the construction process, and it has included AI Reports and Insights which are really helpful. The overall product engineering is an absolute treat for all the users, as most of the features are built keeping the target audience in mind.
    Incentivized
    Read full review
    Pros
    Rev.io PSA
    • ability to dispatch tech's to service calls
    Incentivized
    Read full review
    Sitetracker
    • Management of large-scale projects in one place
    • Data analytics, reporting, & performance tracking
    • System administration
    • Customized OOB templates which eliminate the need of coding experience
    Incentivized
    Read full review
    Cons
    Rev.io PSA
    • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
    • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
    • I my experience when they know that there is an issue and the software is not working they keep billing you.
    • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
    • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
    • In my opinion, training is filled with jargon and no glossary.
    Incentivized
    Read full review
    Sitetracker
    • So the availability of the platform should be more, i.e. it should give support for desktop, android and iOs apps with smartwatch widget support also
    • The AI generated reports can be bit drilled down and made more user friendly as there are a lot of data so it can easily be quite wholesome for someone new.
    • The overall speed of the application can be improved and it should have data centers in different regions too for faster delivery of services.
    Incentivized
    Read full review
    Support Rating
    Rev.io PSA
    No answers on this topic
    Sitetracker
    Because they worth it and actually they are just the best for my job
    Incentivized
    Read full review
    Alternatives Considered
    Rev.io PSA
    No answers on this topic
    Sitetracker
    Better use case scenarios, better industry experience and better leverage on task and document Management. Integrated seamlessly with our ERP system (Oracle) for budget, costs tracking and forecasting of project phases and the overall project as well.
    Incentivized
    Read full review
    Return on Investment
    Rev.io PSA
    • Gigantic waste of time and resources
    Incentivized
    Read full review
    Sitetracker
    • It has helped us with management of projects with more productivity and smartly.
    • Increased our overall productivity 10X which transformed into ROI.
    • Made our process streamlined.
    Incentivized
    Read full review
    ScreenShots