TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rev.io PSA

    Score8.1 out of 10
    N/AFounded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A

    SpiraPlan

    Score8.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    SpiraPlan is an enterprise agile project management solution. Some key features include: Requirements Management, Release Planning and Iteration/Sprint Planning. SpiraPlan helps users manage tasks, issues, code, and workflows. Additionally, SpiraPlan includes an enterprise risk management system that is fully integrated with the requirements and project management features.

    $219

    per month (3 concurrent users)

    Pricing
    Rev.io PSASpiraPlan
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Rev.io PSASpiraPlan
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Billed monthly or annually, by concurrent users. Discount for annual billing. Annual billing only for downloaded version. Billed at a minimum 3 concurrent users.
    More Pricing Information
    Best Alternatives
    Rev.io PSASpiraPlan
    Small Businesses
    Autotask PSA
    Score7.7 out of 10
    Polarion ALM
    Score10 out of 10
    Medium-sized Companies
    Workday Professional Services Automation
    Score8.2 out of 10
    PTC Windchill RV&S
    Score2 out of 10
    Enterprises
    Planview AdaptiveWork
    Score8.8 out of 10
    IBM Engineering Lifecycle Management
    Score5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Rev.io PSASpiraPlan
    Likelihood to Recommend
    1.0
    (1 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Rev.io PSASpiraPlan
    Likelihood to Recommend
    Rev.io PSA
    Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
    Incentivized
    Read full review
    Inflectra Corporation
    We selected SpiraPlan because the workflow allows us to start simple without adopting an entire methodology. It suits small teams and single users really well.
    Read full review
    Pros
    Rev.io PSA
    • ability to dispatch tech's to service calls
    Incentivized
    Read full review
    Inflectra Corporation
    • Flexible requirements organisation structure. I'm able to group and sub-group requirements as I see fit.
    • Competitive product pricing. Paying by active use instead of registered user was the winning point.
    • UI is straightforward and easy to use.
    Read full review
    Cons
    Rev.io PSA
    • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
    • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
    • I my experience when they know that there is an issue and the software is not working they keep billing you.
    • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
    • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
    • In my opinion, training is filled with jargon and no glossary.
    Incentivized
    Read full review
    Inflectra Corporation
    • Access from South East Asia is rather sluggish. Could be due to server location.
    • Complimentary phone app to do simple tasks (e.g. create tasks, create requirements, add comments) offline would be beneficial because access to the internet can be an issue at the customer's environment.
    Read full review
    Alternatives Considered
    Rev.io PSA
    No answers on this topic
    Inflectra Corporation
    Main differentiating factors: 1. Lightweight process 2. Plans based on active users instead of registered users.
    Read full review
    Return on Investment
    Rev.io PSA
    • Gigantic waste of time and resources
    Incentivized
    Read full review
    Inflectra Corporation
    • Allows us to manage simple IT requirements without major upfront costs. Allows us to expand our process complexity at our own pace.
    • Slow UI response from a South East Asia country can make data entry a drag.
    Read full review
    ScreenShots

    SpiraPlan Screenshots

    Screenshot of Sprint/Iteration PlanningScreenshot of Customizable Dashboards