TrustRadius

Rev.io PSA vs. SuperOffice CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rev.io PSA
Score 8.7 out of 10
N/A
Founded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A
SuperOffice CRM
Score 7.0 out of 10
N/A
SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
Pricing
Rev.io PSASuperOffice CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Rev.io PSASuperOffice CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Features
Rev.io PSASuperOffice CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
6.8
1 Ratings
12% below category average
Customer data management / contact management00 Ratings8.01 Ratings
Workflow management00 Ratings6.01 Ratings
Territory management00 Ratings6.01 Ratings
Opportunity management00 Ratings8.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.01 Ratings
Contract management00 Ratings8.01 Ratings
Quote & order management00 Ratings6.01 Ratings
Interaction tracking00 Ratings6.01 Ratings
Channel / partner relationship management00 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
6.3
1 Ratings
18% below category average
Case management00 Ratings7.01 Ratings
Call center management00 Ratings6.01 Ratings
Help desk management00 Ratings6.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
6.5
1 Ratings
16% below category average
Lead management00 Ratings7.01 Ratings
Email marketing00 Ratings6.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
6.7
1 Ratings
13% below category average
Task management00 Ratings7.01 Ratings
Billing and invoicing management00 Ratings6.01 Ratings
Reporting00 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
6.7
1 Ratings
12% below category average
Forecasting00 Ratings6.01 Ratings
Pipeline visualization00 Ratings7.01 Ratings
Customizable reports00 Ratings7.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
6.8
1 Ratings
11% below category average
Custom fields00 Ratings8.01 Ratings
Custom objects00 Ratings7.01 Ratings
Scripting environment00 Ratings6.01 Ratings
API for custom integration00 Ratings6.01 Ratings
Security
Comparison of Security features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
7.5
1 Ratings
10% below category average
Single sign-on capability00 Ratings7.01 Ratings
Role-based user permissions00 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
6.0
1 Ratings
20% below category average
Social data00 Ratings6.01 Ratings
Social engagement00 Ratings6.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
7.0
1 Ratings
4% below category average
Marketing automation00 Ratings8.01 Ratings
Compensation management00 Ratings6.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Rev.io PSA
-
Ratings
SuperOffice CRM
6.0
1 Ratings
21% below category average
Mobile access00 Ratings6.01 Ratings
Best Alternatives
Rev.io PSASuperOffice CRM
Small Businesses
HaloPSA
HaloPSA
Score 8.9 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Creatio
Creatio
Score 9.5 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Creatio
Creatio
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Rev.io PSASuperOffice CRM
Likelihood to Recommend
1.0
(1 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Rev.io PSASuperOffice CRM
Likelihood to Recommend
Rev.io PSA
Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
JR
Jill Ross
Office Manager
Read full review
SuperOffice AS
Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
Verified User
Anonymous
Read full review
Pros
Rev.io PSA
  • ability to dispatch tech's to service calls
JR
Jill Ross
Office Manager
Read full review
SuperOffice AS
  • Customer relation management
  • Calendar management
Verified User
Anonymous
Read full review
Cons
Rev.io PSA
  • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
  • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
  • I my experience when they know that there is an issue and the software is not working they keep billing you.
  • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
  • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
  • In my opinion, training is filled with jargon and no glossary.
JR
Jill Ross
Office Manager
Read full review
SuperOffice AS
  • User interface
  • Exchange calendar sync
  • Mobile app
Verified User
Anonymous
Read full review
Usability
Rev.io PSA
No answers on this topic
SuperOffice AS
UI/UX would need some love and modernization, mobile app is out of date in my opinion.
Verified User
Anonymous
Read full review
Support Rating
Rev.io PSA
No answers on this topic
SuperOffice AS
No proper help or solutions in exchange calendar sync issues.
Verified User
Anonymous
Read full review
Return on Investment
Rev.io PSA
  • Gigantic waste of time and resources
JR
Jill Ross
Office Manager
Read full review
SuperOffice AS
  • Centralized customer information management
  • Return on investment
Verified User
Anonymous
Read full review
ScreenShots