Rock RMS vs. Servant Keeper

Rock RMS is a great CMS for churches passionate about technology and innovation. It requires advanced developing skills to operate, which can be a challenge - but there are several partners available for contracting work. Successful usage of Rock RMS opens up the door for endless possibilities - from dynamic and beautiful websites, automations that serve both internal (staff) and external (customer) needs, and unending possibilities for innovative solutions!

This software was created for use by churches BUT because you can customize the fields, it has been very effective for other non-profit use. Workshops are geared for church users so I don't usually attend those. It has a LOT of functionality. I am able to import my data from Quickbooks as I utilize that product as well. Since I am not a church and my chart of accounts is pretty complex, I have found it easier to import from Quickbooks rather than the other way around. It is easier for me to control the accounting side of things by doing this way.

Incentivized

• Very customizable
• Content channels are powerful
• Web and mobile app integration

• tracks donations for year end giving statements with donation details
• makes emailing all donors super easy
• produces labels for mailing newsletters
• tracks donations by categories I set up
• you can modify the input boxes to fit your needs....this is especially helpful as I am not a church and it is primarily set up for churches to use.
• you can create custom reports and save them for future use

Incentivized

• Group Scheduler is missing some key features
• Event registrations aren't the most user friendly
• Security permissions are a challenge as we grow

• There is too much clicking! Could be MUCH more effective if less clicking was required. This is my biggest complaint! It's not a deterrent to purchasing, and it does not affect its functionality, but is an annoyance that could EASILY be fixed.
• It can be cumbersome to figure out how to use features but is pretty user friendly.

Incentivized

In my opinion, you will need to have developers on your team, or partner with contractors in order to get Rock RMS set up properly and keep in maintained. I think you will also need to have Rock RMS Super Users who can troubleshoot bugs and handle basic requests from internal staff. There are also several functions that every day staff use which are very user friendly (i.e. Group Viewer, content channels, Group Scheduler, communication templates.)

In my experience, Rock RMS is much more customizable, robust, and community focused than PCO. Planning Center's sweet spot is music management and volunteer scheduling, but I think Rock RMS outshines PCO with its integration of web sites and mobile apps, automations and jobs, workflows, and its focus on community. There are tons of free and paid plugins for Rock RMS, as well as multiple Rock RMS partners to choose from.

I don't remember the names but I evaluated other church donor software and Servant Keeper offered the most bang for your buck. It had amazing funtionality but not a super high price tag.

Incentivized

• Fosters amazing data insights!
• Fast and efficient!
• New innovative solutions always being added!

• Because I use the desktop version, there was literally a one time cost and it has given me years of use and function.
• It has improved my ability to communicate easily and effectively with donors

Incentivized