SageMailer vs. eDesk

SageMailer

eDesk

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SageMailer	N/A	N/A	Helps sellers boost Amazon sales & product reviews by building good relationships with customers. It is an Amazon review & feedback software.	N/A
eDesk	Score10 out of 10	Small Businesses (1-50 employees)	eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…	$0 per month

Pricing

SageMailer

eDesk

No answers on this topic

Shopify Entrepreneurs - 300 Tickets: $39
per month 300 Tickets
eDesk Team: $69
per month per user
eDesk Professional: $109
per month per user
Shopify Entrepreneurs - 2,000 Tickets: $158
per month 2,000 Tickets

Pricing Offerings
SageMailer	eDesk
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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These are yearly plans paid monthly for using eDesk. Month to month plans are available

Features

SageMailer

eDesk

Comparison of Incident and problem management features of SageMailer and eDesk
Feature	SageMailer - Ratings	eDesk 10.0 1 Ratings 20% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Comparison of Self Help Community features of SageMailer and eDesk
Feature	SageMailer - Ratings	eDesk 10.0 1 Ratings 23% above category average
External knowledge base	00 Ratings	10.01 Ratings

Comparison of Multi-Channel Help features of SageMailer and eDesk
Feature	SageMailer - Ratings	eDesk 8.5 1 Ratings 6% above category average
Social integration	00 Ratings	7.01 Ratings
Email support	00 Ratings	10.01 Ratings

Best Alternatives
	SageMailer	eDesk
Small Businesses	Trustpilot Score6.8 out of 10	Help Scout Score9.3 out of 10
Medium-sized Companies	PowerReviews Score7.8 out of 10	LiveAgent Score8.8 out of 10
Enterprises	Bazaarvoice Score7.5 out of 10	Front Score9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	SageMailer	eDesk
Likelihood to Recommend	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	SageMailer	eDesk
Likelihood to Recommend	SageMailer No answers on this topic	eDesk Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces. Incentivized Erika Snow Marketing Manager Read full review
Pros	SageMailer No answers on this topic	eDesk Easy to use for customers Maintains marketplace standards for communication Is the only platform that offers these services Connects with Channel Advisor Incentivized Erika Snow Marketing Manager Read full review
Cons	SageMailer No answers on this topic	eDesk I wish the filters displayed closer to the top of the inbox vs the bottom The new and to-do tabs can be confusing at first Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication. Incentivized Erika Snow Marketing Manager Read full review
Alternatives Considered	SageMailer No answers on this topic	eDesk They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has. Incentivized Erika Snow Marketing Manager Read full review
Return on Investment	SageMailer No answers on this topic	eDesk Saves agents lots of time Creates better communication with customer with less time in between messages Helps us provide great customer service Has helped us meet marketplace communication standards and receive more feedback/reviews Incentivized Erika Snow Marketing Manager Read full review
ScreenShots		eDesk Screenshots