Salesforce Agentforce Education vs. Skyward Student Management Suite

I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

Incentivized

There is nothing specific that I would say sets it apart from any other LMS, but once you are used to the user interface and various features, it does everything that is needed and integrates well enough with other software to function. Probably isn't necessary in a smaller setting, but for multiple building districts, it is certainly robust enough to handle data collection and storage.

Incentivized

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• Flexibility. This multitude of fields available makes it easy to capture data the way we want or need to.
• Quick response to trouble tickets. The company strives to reach out to the customer within an hour and start the process of resolution.
• User focused. Improvements to the system always look at how the end user experience can be enhanced.

Incentivized

• I think the display of the cloud for students can seem a bit intimidating at first.
• I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
• Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.

Incentivized

• Confusion when it comes to student grades- sometimes there are two different letter grades for a student for what is posted as "TR1" and "PR1." How does a teacher know which of these grades will be posted to a student's report card? How does a teacher know what the student's actual grade is for a particular course?
• Switching between the Educator Access Plus and Student Management tabs can be complicated, especially for those new to the system. Why can't everything be in one place?
• I recognize that Skyward logs out after a certain period of inactivity to preserve privacy of users, but is there a way to change those settings so that Skyward does not log out as frequently? It is difficult to keep having to log back in completely again.

Incentivized

It is the system I am most comfortable with, so having to learn a new system outweighs any problems I have with Skyward.

Incentivized

It was really so easy to sign up and get going with the whole process

Incentivized

It takes some time to get used to navigating the features and layers, but once you know your way around it, it's pretty good.

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

Overall great job, issues were taken care of. People in support do care.

Incentivized

Yes, I was part of the implementation team.

Incentivized

Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.

Incentivized

I, personally, have not used other Student Management Systems, but having used Skyward, I do not necessarily feel any overwhelming desire to seek out the competitive software programs. Skyward does what it says it will and provides my school district with an easy and organized way to share and access all of the relevant student and family information we need. It serves it's purpose well and meets our needs.

Incentivized

• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

Incentivized

• Overall, Skyward has had a positive impact. One way is the student information that is shared and available to see. If I need to know something about a student’s academic history, Skyward has it.
• Another way it has impacted our district is the way it has streamlined all of our payroll information. I can see check histories, different parts of my salary, and the year-end totals all in one place.
• Skyward has also made a big impact on our district by making it easier to communicate with parents. All the parents’ contact information is available and email is even included in the program.

Incentivized