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Salesforce Agentforce Education vs. Taskstream-Tk20 (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentforce Education

    Score7.1 out of 10
    N/ASalesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.N/A

    Taskstream-Tk20 (discontinued)

    Score6 out of 10
    N/ATaskstream-Tk20 was software for higher education institutions, designed to help users manage institutional effectiveness. It has been discontinued.N/A
    Pricing
    Agentforce EducationTaskstream-Tk20 (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Agentforce EducationTaskstream-Tk20 (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Agentforce EducationTaskstream-Tk20 (discontinued)
    Considered Both Products
    Salesforce
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    10 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    80%
    Implementation went as expected
    4 Answers
    No answers on this topic
    Features
    Agentforce EducationTaskstream-Tk20 (discontinued)
    Student and Faculty Administration
    Comparison of Student and Faculty Administration features of Salesforce Agentforce Education and Taskstream-Tk20 (discontinued)
    Feature
    Salesforce Agentforce Education
    7.9
    6 Ratings
    5% below category average
    Taskstream-Tk20 (discontinued)
    -
    Ratings
    Integrations with 3rd-Party Education Technology6.05 Ratings00 Ratings
    Online Registration Management6.06 Ratings00 Ratings
    District Communications, such as messaging and alerting10.03 Ratings00 Ratings
    Roster Management9.34 Ratings00 Ratings
    Platform Customization10.05 Ratings00 Ratings
    Teacher Self-Service8.53 Ratings00 Ratings
    Student Data Security10.06 Ratings00 Ratings
    Community Support8.05 Ratings00 Ratings
    Class Scheduling9.43 Ratings00 Ratings
    State and National-level Reporting5.03 Ratings00 Ratings
    Compliance Support4.05 Ratings00 Ratings
    Teacher and Parent Mobile Application8.43 Ratings00 Ratings
    Best Alternatives
    Agentforce EducationTaskstream-Tk20 (discontinued)
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Schoolmint Hero
    Score9.7 out of 10
    No answers on this topic
    Enterprises
    Schoolmint Hero
    Score9.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agentforce EducationTaskstream-Tk20 (discontinued)
    Likelihood to Recommend
    6.4
    (14 ratings)
    7.0
    (1 ratings)
    Usability
    6.9
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    6.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Agentforce EducationTaskstream-Tk20 (discontinued)
    Likelihood to Recommend
    Salesforce
    I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.
    Incentivized
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    Discontinued Products
    TS is well suited as an eportfolio system when documents need to be archived for accreditation or long term assessment profiles. It would not be suited for routine classroom assessment or daily integration into a mobile or online platform. It is also not suited for non-technology oriented students, faculty, or staff. The user needs some level of confidence when using TS
    Incentivized
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    Pros
    Salesforce
    • Great use of integrating across all aspects of enrollment.
    • Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
    • Reporting is fabulous inside of Salesforce.
    • All of the Apps in the App Exchange.
    Incentivized
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    Discontinued Products
    • Students can be searched via department or program so that I can search for a specific student. I can scroll through all students and find the one I need to evaluate or I can choose the option to "show all work waiting evaluation" and it will bring up student submissions that I have waiting for me.
    • TaskStream easily links or embeds into online classroom portals. We use BlackBoard now and students have an ePortfolio link that takes them directly to their menu of student instructions etc.
    • TaskStream actually serves its purpose well of archiving portfolio assignments so they can be referenced for an individual reason or for accreditation or reporting. It accomplishes this important goal for educational institutions.
    Incentivized
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    Cons
    Salesforce
    • I think the display of the cloud for students can seem a bit intimidating at first.
    • I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
    • Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.
    Incentivized
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    Discontinued Products
    • There is a steep learning curve with TaskStream as the searching and even evaluating process is not intuitive. Although it is visual like a flowchart or grid--which I think is an asset--sometimes I can lock others out of the document or I have choices of "returning to student and deleting all instances of this submission" or "returning to student later" or "returning to student now and not deleting this submission" . . . I am unsure what these different options MEAN to the programmer. What I think they mean has not always proved to be correct. As a result, it creates confusion or frustration in the process.
    • The way TaskStream is used in the education department, multiple people may evaluate a capstone project in order to verify approval to progress to the next step--or next capstone activity. If a faculty or staff user inappropriately marks a document inside TaskStream, it can undo the submissions and make the process begin all over again. I have had this happen accidentally--a colleague returned a document the wrong way. The student then had to resubmit, two other colleagues had to approve indvidually, and then the 3rd party had to approve it the correct way. So although some aspects or tools/buttons in TS may not be intuitive, making errors in process can be time-consuming and create frustrations as they affect other people's work as well.
    • TaskStream does not work on a mobile device very efficiently. Because it has pop up windows, I often cannot get it to cooperate on a tablet, ipad, or mobile device. This is problematic when I am travelling and need to attend to a document in TS.
    Incentivized
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    Usability
    Salesforce
    It can be extremely user friendly and customizable - if you have the skills to do that. There are features - like records related opening in sub tabs - that make work more efficient. There is a definitely a steep learning curve when it comes to becoming a salesforce admin though.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Support Rating
    Salesforce
    People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Salesforce
    Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.
    Incentivized
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    Discontinued Products
    TS is the only e-portfolio system I have used for students. I have used Kenobi as a wiki for holding data that was interactive with other faculty members. I found it to be simple but lacking in ability to be robust or host dynamic data. Kenobi does not have the ability to score or complete rubrics in the same fashion--there is a place for rubrics, but it is not as dynamic as TS
    Incentivized
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    Return on Investment
    Salesforce
    • Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
    • Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
    • Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.
    Incentivized
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    Discontinued Products
    • Although I am not on the administrative side of my department, it has been and continues to be the e-portfolio management system of choice for Walden University. Walden is now a for-profit school that is trading on the market. With that in mind, they would not invest in a system that was not functioning to its expectations.
    • If you view TS from a faculty or user perspective, I have colleagues who are frustrated with TS and its not "intuitive" nature, and they have eventually quit working for Walden and TS and the multiple systems we have to use was cited as a reason.
    • it would be ideal if there was one overall system that could manage all the different data artifacts we have to collect as faculty in higher ed. Due to accreditation and liability standards, we have to maintain faculty quality, classroom quality, student-learning quality and many other aspects of the educational system. TS is ONE of the systems we use. In the perfect world, there would be just one or two that completed the job.
    Incentivized
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    ScreenShots

    Agentforce Education Screenshots

    Screenshot of Admissions ConnectScreenshot of AdvancementScreenshot of K-12 Architecture KitScreenshot of Slack Courses ConsoleScreenshot of Student Success Hub