Scalefusion vs. TeamViewer DEX

There a few things I wish I knew before committing to this software. 1. If you plan to track locations of devices then it drains battery life of phones quickly, I had to reduce the location ping to every 15 minutes to mitigate the poor battery performance. 2. The built in mapping on the Scalefusion site is not very useful, you can only map one device at a time. I had to write an app to map all the devices onto one map. I offered to sell them my map, they did not reply and have since copied it, so now they have group mapping but it is not as good as mine. (no satellite view options and does not use google maps)

When we are needing to patch workstations for zero-day vulnerabilities or security risks, Explorer is our go-to tool to push out those settings quickly. We have a TeamViewer DEX server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the TeamViewer Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the TeamViewer software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.

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• Working on cloud. No physical device needed.
• Supports big number of devices.

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• Extremely quick responses from Explorer provides immediate feedback
• Automated software reclaim for unused software keeps our licensing costs down
• Guaranteed State gives us peace of mind that our required policy settings will remain intact
• Experience gives an in-depth insight into proactive performance troubleshooting

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Independently Invited by TrustRadius

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• battery life of phones is dramatically affected if location is used

• They currently don't have all of their products incorporated into the web interface, meaning that we need a separate administration console for using their Shopping product.
• The TeamViewer DEX Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
• Writing your own custom instructions for Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We need this type of software, Scalefusion although clunky, it does function. And their prices are good compared to the competition. Note I have not tried the competitions software, just looked at their prices.

Installation is easy. There is a steep learning curve of what the software can and cannot do. It is also quite comprehensive, so the is much to absorb. The user interface is not intuitive, many setting are buried very deep.

TeamViewer DEX has plenty of features and functionality right out of the box. They offer an Exchange web portal where you can go to download new product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.

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The support is quite good, usually you can get a response answer within an hour, however many issues take quite a while to resolve.

Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that TeamViewer had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our toolbox and even then doesn't seem to have all of the additional functionality that we get from the TeamViewer software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which TeamViewer DEX has already done impressively for some time now.

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• Once we set up our device through Scalefusion we manage our devices from end to end. That's why it's cost friendly and easy to manage our environment.

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Independently Invited by TrustRadius

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• Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
• Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
• Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info