Item: Scalefusion
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use Scalefusion to manage mobile phones, track our teams, send broadcast messages, we have 70 licenses and use mostly android devices, with a few iPhones. We use location to redirect teams to assist others

Pros and Cons

group messaging works well
cannot be uninstalled
you can tell who's phone is off

battery life of phones is dramatically affected if location is used

Most Important Features

location tracking of phones

Return on Investment

Location tracking is useful as well as being a legal aid in case of a legal suit

Key Insights

Do you think Scalefusion delivers good value for the price?

Not sure

Are you happy with Scalefusion's feature set?

Did Scalefusion live up to sales and marketing promises?

Yes

Did implementation of Scalefusion go as expected?

Yes

Would you buy Scalefusion again?

Other Software Used

Whip Around, CompanyCam

Likelihood to Recommend

There a few things I wish I knew before committing to this software.
1. If you plan to track locations of devices then it drains battery life of phones quickly, I had to reduce the location ping to every 15 minutes to mitigate the poor battery performance.
2. The built in mapping on the Scalefusion site is not very useful, you can only map one device at a time. I had to write an app to map all the devices onto one map. I offered to sell them my map, they did not reply and have since copied it, so now they have group mapping but it is not as good as mine. (no satellite view options and does not use google maps)

Users and Roles

70 - The software is installed on approximately 70 devices, the users do not have to do anything as it runs in the background. However there are some messages that the operating system will show that annoy users.
The administration software is only used by 1 person.

Support Headcount Required

1 - You need to be familiar with phone operating systems, and in general using software, there are no special skills, but experience with badly designed user interfaces is advantageous because the Scalefusion interface is not amazing.

Business Processes Supported

location tracking
pusing messages and software

Innovative Uses

knowing the location of people has helped in odd ways

Likelihood to Renew

We need this type of software, Scalefusion although clunky, it does function. And their prices are good compared to the competition. Note I have not tried the competitions software, just looked at their prices.

Product Configurability

The feature list is huge for this software. So the configuration can be daunting. However their support team helps during setup.

Configuration Lessons

Location for phones needs to be configured to only update every 15 minutes or else it will kill the battery.
Their support seems to think that is not a problem, but if I had known that before purchasing I would not have purchased.

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

Yes - we have added extensive custom code

Support Rating

The support is quite good, usually you can get a response answer within an hour, however many issues take quite a while to resolve.

Scalefusion Customer Support Pros and Cons

Pros	Cons
Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response	Slow Resolution Need to explain problems multiple times

Pros	Cons
Like to use	Unnecessarily complex Difficult to use Not well integrated Inconsistent Slow to learn Cumbersome Lots to learn

Easy Tasks

enrolling a device is easy
listing devices
group messaging

Difficult Tasks

setting up a profile
tuning the location feature to use less battery life

Does work, better on android than IOS, average

Overall Satisfaction with Scalefusion