Telestream in Nevada City offers ScreenFlow, a video editing and screen recording application for Mac boasting a range of editing tools, graphics and effects, and easy video sharing.
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Verint Knowledge Management
Score7.9 out of 10
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Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.
When training others to use a software application, I find this is amazingly helpful to accomplish using screenflow. The application allows me to video what I am doing in the application while explaining it in details. There are other uses of course, one that I found was to capture myself talking through students' research papers/thesis and explain where changes need to be made. Of course, MS Word has the tracking changes option and a professor can go through sentence by sentence - the downfall of this is that students #1 - do not always understand what is being suggested as we all cut back on words when typed out versus spoken. #2 - students do not always read the added comments thoroughly. Viewers watch the video and listen to a voice quicker than reading remarks. The viewing and voice, in my opinion, are the greatest part of the end product provided to viewers. This tool can assist anyone's work that trains others...be it industry or educational fields.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verint KMS is great for organizing content by categories for different teams and by different topics. It is easy to search and the Related Content makes moving from one piece of content to the next relevant piece quite easy. On the authoring side, the ability to schedule publishing or expiration is very handy. It is also really easy to make edits and have content ready and published for readers quickly. Verint's KMS isn't well suited if your users wish to be able to organize their favourited content or if you need a wide-range of options on the authoring end of things.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Screenflow easily records your desktop video and/or audio, with functionality that works even across multi-monitor setups.
The program has really incredible features for basic cutting and editing of the capture within screenflow once it is done.
The program has an impressive amount of options for expecting different formats of video and audio. I'm most impressed by the lossless audio and uncompressed video formats that give the best possible quality for importing into video projects.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The tools to submit and manage user feedback are very effective - they help us respond quickly and interconnect the feedback to the applicable content.
The end user experience is clean and feels familiar, making it optimal to support a group of people who generally have never experienced a KM application before.
Our audience responds well to our ability to insert images, GIFs, videos, PDFs, and more into our content.
Be able to open working projects in other editing software like Premiere. In cases that editors want that flexibility or someone doesn't have access to ScreenFlow but needs to work on projects that use it
Only available for Macs. Some of our teachers have PC and prefer to work on that or used to it. Only reason we switched to another screen recording application
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The authoring side could be improved with additional options for fonts and easier formatting for table content. I have issues with trying to add colour to one portion of a table and not the other, so I have to resort to creating in Word first and then copying over to Verint. There is also no option to create steps in one row and the next step in the next row. I end up just adding 1., 2., etc. manually.
Many users would like to be able to organize their bookmarks into folders and the system doesn't allow this. Many have taken to creating bookmark folders in Microsoft Edge instead.
There were a few bugs that went on for a few months that made the initial launch of the KMS more difficult for the users and on the authoring side. The issues were with how the search results came up and what displayed for related content. It wasn't the best first impression for our agents using the system while on calls and made it more difficult. The issues were fixed after a few months of use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It's simple to set up and use. The editing features are laid out in an easy to understand way making it the perfect go-to tool for a novice video editor and an advanced one. I will use ScreenFlow at times over other bigger tools like Adobe Premiere because it's quicker to make changes to videos.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verint KM has many features that - when used the 'right way' can expedite search, content usage, and maintenance. Unfortunately, not all end users want to be bothered with 'the right way' and are looking for simplistic and predictive options (which any KM solution would be hard-pressed to deliver).
It works well and fits into my workflow. The tools are much easier and straightforward to work with. Other video editing tools like Adobe Premier or Final Cut Pro are simply too complicated for this type of task.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The support and development teams for Knowledge are exceptional. They are attentive and truly care about the experience of their customers and their goals
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We looked at things like Loom and all those other screen recorders, but Screenflow is just so much more powerful. It can do everything we want it to and more, even things like Chroma Key (green screen), text on video, transitions, all that. It's a pretty great software for making videos.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
All of these tools were very useful and practical. For our decision, it came down to understanding our core audience - we determined our average associate was largely unfamiliar with call center and office work in their prior work experience, and as such they would not have previously worked in a KM application before. To help adoption, we sought the solution with the simplest and most familiar interface, and based on internal focus group feedback, that was Verint KM Pro.
This is a low cost license, so the output is almost entirely to the upside
Years ago, we determined it was essential to have a video representation of our products and services. ScreenFlow has enabled the development of these and many other videos as well as our training programs for employees and clients. All this has been accomplished with a relatively low cost to entry.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Content is easier to keep up to date and publish on an urgent basis.
Some users love the system, while others still find it difficult to find the information they need and miss the former guides we used. I think this is a result of the system issues that persisted for a few months after launch and will hopefully improve with time.
Users love being able to submit feedback and it makes it easier for errors, missing information and out of date information to be caught and fixed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
