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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Selenium

    Score8.1 out of 10
    N/ASelenium is open source software for browser automation, primarily used for functional, load, or performance testing of applications.N/A

    ServicePro

    Score6 out of 10
    N/AServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.N/A
    Pricing
    SeleniumServicePro
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SeleniumServicePro
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SeleniumServicePro
    Considered Both Products
    Open Source
    No answer on this topic
    Help Desk Technology Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    18 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    18 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    17 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    13 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    16 Answers
    No answers on this topic
    Features
    SeleniumServicePro
    Automation Testing
    Comparison of Automation Testing features of Selenium and ServicePro
    Feature
    Selenium
    10.0
    1 Ratings
    17% above category average
    ServicePro
    -
    Ratings
    Record and Automate10.01 Ratings00 Ratings
    Multi-Browser Testing10.01 Ratings00 Ratings
    Test Management10.01 Ratings00 Ratings
    Integrated Version Control10.01 Ratings00 Ratings
    Object Recognition10.01 Ratings00 Ratings
    Data-Driven Testing10.01 Ratings00 Ratings
    Testing Reports & Analytics10.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Selenium and ServicePro
    Feature
    Selenium
    -
    Ratings
    ServicePro
    7.1
    1 Ratings
    14% below category average
    Organize and prioritize service tickets00 Ratings8.01 Ratings
    Expert directory00 Ratings7.01 Ratings
    Service restoration00 Ratings7.01 Ratings
    Self-service tools00 Ratings5.01 Ratings
    Subscription-based notifications00 Ratings9.01 Ratings
    ITSM collaboration and documentation00 Ratings8.01 Ratings
    ITSM reports and dashboards00 Ratings6.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Selenium and ServicePro
    Feature
    Selenium
    -
    Ratings
    ServicePro
    8.5
    1 Ratings
    5% above category average
    Configuration mangement00 Ratings8.01 Ratings
    Policy and contract enforcement00 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of Selenium and ServicePro
    Feature
    Selenium
    -
    Ratings
    ServicePro
    8.0
    1 Ratings
    6% below category average
    Service-level management00 Ratings8.01 Ratings
    Best Alternatives
    SeleniumServicePro
    Small Businesses
    BrowserStack
    Score8.5 out of 10
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    BlazeMeter
    Score8 out of 10
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    Tricentis Tosca
    Score8.8 out of 10
    Ivanti ITSM
    Score6.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SeleniumServicePro
    Likelihood to Recommend
    9.2
    (55 ratings)
    6.0
    (1 ratings)
    Likelihood to Renew
    9.2
    (6 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    SeleniumServicePro
    Likelihood to Recommend
    Open Source
    When you have to test the UI and how it behaves when certain actions are performed, you need something that can automate the browsers. This is where Selenium comes to the rescue. If you have to test APIs and not the frontend (UI), I would recommend going with other libraries that support HTTP Requests. Selenium is good only when you have no choice but to run the steps on a browser.
    Incentivized
    Read full review
    Help Desk Technology Corporation
    ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.
    Incentivized
    Read full review
    Pros
    Open Source
    • For any web based UI automation, Selenium is the best tool out there to automate your tests.
    • It supports multiple coding languages like Java, Python, Ruby, C# etc.. to choose from.
    • There is a huge community of users and can get many answers on StackOverFlow.
    • It has lot of other plugins to make your tests even more efficient.
    Incentivized
    Read full review
    Help Desk Technology Corporation
    • Mobile Application
    • Job Scheduling
    Incentivized
    Read full review
    Cons
    Open Source
    • Selenium is pretty user-friendly but sometimes tests tend to flake out. I'd say roughly one out of twenty tests yields a false positive.
    • Selenium software cannot read images. This is a minor negative because a free plug-in is available from alternate sources.
    • Slowness may be a minor factor with Selenium, though this is an issue with basically any testing software since waiting on a site to execute JavaScript requires the browser to wait for a particular action.
    Incentivized
    Read full review
    Help Desk Technology Corporation
    • Rigid System Design / complex backend model for api access
    • Cumbersome to build inspections
    • Inability to associate Inspections to Appointments, only work orders
    • No batch update capabilities
    Incentivized
    Read full review
    Likelihood to Renew
    Open Source
    We love this product mainly because of its high customization abilities and the ease of use. Moreover, its free and can be learned easily through online communities and videos. The tests are more consistent and reliable as compared to Manual tests. It has enabled us to test a large number of features all in one go, which would have impossible through manual tests. The reports generated at the end of the tests are really helpful for the QA and the development teams to get a fair view of the application.
    Incentivized
    Read full review
    Help Desk Technology Corporation
    No answers on this topic
    Usability
    Open Source
    For those who are unfamiliar with coding, there is a bit of a learning curve. There is plenty of helpful documentation and resources but it can take a little time to get the software up and running. Once you get the hang of how Selenium works, and what it can do, you realize how many things you can use it for, and how many processes you can automate.
    Incentivized
    Read full review
    Help Desk Technology Corporation
    No answers on this topic
    Support Rating
    Open Source
    The Selenium app has a pretty fat community of users. For the problems we are experiencing, we are primarily receiving support from these communities. In addition, there is widespread service support. Instant support is given to the problems we experience when we need Online support. We and our team are happy to provide this support, especially before important deployment processes
    Read full review
    Help Desk Technology Corporation
    No answers on this topic
    Implementation Rating
    Open Source
    We did everything we needed to use it. Now we can execute our tests on different operational systems and browsers running few tests simultaneously. We also implemented Appium framework to execute our tests on mobile devices, such as iPhones, iPads, Android phones and tablets. We use SauceLabs for our test execution and Jenkins for continuous integration.
    Incentivized
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    Help Desk Technology Corporation
    No answers on this topic
    Alternatives Considered
    Open Source
    At the time of adoption, there were not many other alternatives that were even close to being competitive when it comes to browser testing. As far as I know now to this day, there is still little competition to Selenium for what it does. Any other browser-based testing still utilises Selenium to interact with the browser.
    Incentivized
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    Help Desk Technology Corporation
    We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them.
    Incentivized
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    Return on Investment
    Open Source
    • There hasn’t been a downside to using it yet other than we’ve got to update the programs we create for each change.
    • This has saved us hundreds of hours of manpower by allowing our automation engineer to rapid fire tests.
    • We are able to screenshot and save entire sites before and after launch with a program the automation engineer created
    • We can compare large volumes of data against data in excel docs with a program created using Selenium
    Incentivized
    Read full review
    Help Desk Technology Corporation
    • Positive ROI: Increased order fulfillment qty
    • Positive ROI: Eliminated errors in our work order process
    • Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record
    Incentivized
    Read full review
    ScreenShots