SellerApp vs. Zoho Desk

SellerApp helps me with the latest updates about my amazon business through timely alerts. It allows me to manage my account daily. I get regular metric updates about my Amazon account by mail which I can access from anywhere. This feature has helped me make quick changes to increase my total profitability

Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.

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• Helped in reducing ad spending by bringing down ACoS and eliminating negative keywords. Also Focus on parameters such as match type, bid amount, and competition.
• SellerApp's Amazon Keyword Research tool helped in identifying and targeting all customer search terms for maximum visibility.
• Helped in increasing Amazon PPC sales with regular optimization and refining the campaign performance.

• It provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
• There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices.
• You can easily track all of your tickets and agents from the dashboard interface.
• You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.

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• Overall, it’s a great tool but one aspect they can improve on, is the speed of the extension. It takes a few moments to load.

• The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
• [I feel] its customer support needs improvement.

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I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!

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As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office

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SellerApp has leveled up our PPC game to a great extent. There are a lot of platforms out there that offer the same services. And having tried a couple of them before SellerApp, We can safely say that we are most satisfied with SellerApp's professionalism and expertise. It is an all-in-one tool for Amazon Seller.

We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.

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• With SellerApp's tools and optimization techniques, we were able to decrease our ACoS and generate a high ROI. On the whole, it has been really efficient
• SellerApp is the wisest choice when it comes to Amazon PPC Management. It has been providing us with PPC data that helped us execute the right actions to reach our target ACoS.

• Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
• By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
• All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info