Service Fusion vs. WorkTime

Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

If you're not doing all your work on your computer, you'll find this software pretty useless unless you can login and then logout when you start and end your day. However, I will definitely recommend it to anyone who does an hourly paid job. It's much easier to calculate wages with timely reporting. Great support team software and flexible working hours.

• GPS Integration for routing agents/technicians to job sites.
• Reporting, especially post-ticket completion.
• Customer Management - containing all pertinent files and information for a given customer.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• monitoring
• reporting
• data exporting

• Integrations with 3rd Party Applications - especially CRM.
• Access permissions are complicated and somewhat unnecessary.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Data importing
• User interface design
• Creation of explanatory videos

WorkTime has very helpful employees. Even the CEO is welcoming and easy to reach. They provide full support via chat and email. Their tech department even created special script to help me fulfill needs of my team. You can also reach then on the phone via their business hours. The downside is the absence of 24/7 support or at least an Irish subsidiary for local users support.

We're using employee monitoring for the first time

• Postive ROI.
• Streamlined scheduling process for field service calls.
• Reporting has generated a traceable trail for long-term customers, to help better serve their needs.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The program has helped us detect unused software
• It assists in business management