ServiceNow Customer Service Management vs. Think Help Desk
ServiceNow Customer Service Management vs. Think Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Think Help Desk | N/A | N/A | $79.99 per month |
ServiceNow Customer Service Management | Think Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | Think Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | Think Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Think Help Desk | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | Think Help Desk | |
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Likelihood to Recommend | ServiceNow | Think Tank Software No answers on this topic |
Pros | ServiceNow | Think Tank Software No answers on this topic |
Cons | ServiceNow | Think Tank Software No answers on this topic |
Usability | ServiceNow | Think Tank Software No answers on this topic |
Support Rating | ServiceNow | Think Tank Software No answers on this topic |
Alternatives Considered | ServiceNow | Think Tank Software No answers on this topic |
Return on Investment | ServiceNow | Think Tank Software No answers on this topic |
ScreenShots |