Think Help Desk

Think Help Desk is a cloud-based help desk software provided by Think Tank NTG. It aims to streamline ticket management and improve customer support for small to medium-sized businesses. The software caters to various professions and industries, including IT departments, customer support teams, facilities management, education institutions, and healthcare organizations.

Key Features

Cloud Based: According to the vendor, Think Help Desk operates entirely in the cloud, eliminating the need for installation, management, or backups. Users can access the system through their web browser without the need for additional agents or applets.

Affordable: Think Help Desk offers a cost-effective solution compared to its competitors, with pricing that the vendor claims is 50%-75% cheaper. The pricing is not based on the number of technicians or users, making it an economical option for businesses. Pricing starts at $79/month.

Customizable: Think Help Desk provides extensive customization options, allowing users to define fields, colors, features, and reports according to their specific needs. The vendor ensures that businesses are not limited to a one-size-fits-all solution. The Think Help Desk team also assists in the customization process.

Work Flow: Think Help Desk automatically directs requests to the responsible parties, streamlining the ticket management process. This feature aims to ensure efficient allocation of issues, allowing users to focus on their own tasks.

Secure: Security is a top priority for Think Help Desk. The software incorporates various security measures, including captcha, SSL, database encryption, unique passwords, universal passwords, and separate data storage for each customer.

Free Support: According to the vendor, Think Help Desk provides free support to its users. Users can open a request, and the Think Help Desk team will promptly resolve the issue. The support also includes free setup assistance.

Daily Backup: Think Help Desk ensures data protection through hourly backups. Users also have the option to download their data whenever necessary.

LDAP or Google Integration: Think Help Desk offers integration with LDAP or Google, enabling businesses to connect their Help Desk with their preferred directory. The vendor claims that the integration process is smooth and secure.

Asset Tracking: Think Help Desk includes a built-in feature for tracking assets, allowing users to associate assets with both users and tickets. This feature ensures the availability of necessary information when handling user requests.

Check List: Think Help Desk allows users to create checklists for their own use. After opening a request, a pop-up checklist ensures that users have the necessary information to attempt to resolve their own issues.