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Think Help Desk has proven to be a valuable tool for small organizations in managing their helpdesk tickets. Users have found it …
Starting at $79.99 per month
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What is Think Help Desk?
Think Help Desk is a cloud-based help desk software provided by Think Tank NTG. It aims to streamline ticket management and improve customer support for small to medium-sized businesses. The software caters to various professions and industries, including IT departments, customer support teams, facilities...
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Basic
$79.99
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Think Help Desk?
Think Help Desk is a cloud-based help desk software provided by Think Tank NTG. It aims to streamline ticket management and improve customer support for small to medium-sized businesses. The software caters to various professions and industries, including IT departments, customer support teams, facilities management, education institutions, and healthcare organizations.
Key Features
Cloud Based: According to the vendor, Think Help Desk operates entirely in the cloud, eliminating the need for installation, management, or backups. Users can access the system through their web browser without the need for additional agents or applets.
Affordable: Think Help Desk offers a cost-effective solution compared to its competitors, with pricing that the vendor claims is 50%-75% cheaper. The pricing is not based on the number of technicians or users, making it an economical option for businesses. Pricing starts at $79/month.
Customizable: Think Help Desk provides extensive customization options, allowing users to define fields, colors, features, and reports according to their specific needs. The vendor ensures that businesses are not limited to a one-size-fits-all solution. The Think Help Desk team also assists in the customization process.
Work Flow: Think Help Desk automatically directs requests to the responsible parties, streamlining the ticket management process. This feature aims to ensure efficient allocation of issues, allowing users to focus on their own tasks.
Secure: Security is a top priority for Think Help Desk. The software incorporates various security measures, including captcha, SSL, database encryption, unique passwords, universal passwords, and separate data storage for each customer.
Free Support: According to the vendor, Think Help Desk provides free support to its users. Users can open a request, and the Think Help Desk team will promptly resolve the issue. The support also includes free setup assistance.
Daily Backup: Think Help Desk ensures data protection through hourly backups. Users also have the option to download their data whenever necessary.
LDAP or Google Integration: Think Help Desk offers integration with LDAP or Google, enabling businesses to connect their Help Desk with their preferred directory. The vendor claims that the integration process is smooth and secure.
Asset Tracking: Think Help Desk includes a built-in feature for tracking assets, allowing users to associate assets with both users and tickets. This feature ensures the availability of necessary information when handling user requests.
Check List: Think Help Desk allows users to create checklists for their own use. After opening a request, a pop-up checklist ensures that users have the necessary information to attempt to resolve their own issues.
Think Help Desk Features
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Multi-Channel Communication
- Supported: Self Service Portal
- Supported: Ticket Management
- Supported: Workflow Configuration
Think Help Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Think Help Desk has proven to be a valuable tool for small organizations in managing their helpdesk tickets. Users have found it particularly useful in incident management, knowledge base solutions, and escalations. With Think Help Desk, organizations are able to easily track, assign, and prioritize help desk tickets, ensuring that issues are addressed promptly and efficiently.
One of the key benefits of Think Help Desk is its user-friendly interface, making it easy for staff members to navigate and utilize the system. This allows for seamless maintenance of records and data, eliminating the need for a cumbersome paper ticketing system. Moreover, the cloud-based nature of Think Help Desk enables convenient access to tech support tickets and data tracking from anywhere, providing flexibility for organizations with remote or distributed teams.
Additionally, Think Help Desk offers better asset tracking for technology departments. By allowing users to keep track of assets associated with each ticket, including hardware and software details, organizations can effectively manage their IT inventory and ensure that equipment is properly maintained.
Users have also praised Think Help Desk for its affordability. The subscription cost is reasonable and provides excellent value for small organizations looking to streamline their helpdesk operations without breaking the bank.
Overall, Think Help Desk has proven to be a reliable solution that enables small organizations to effectively manage their helpdesk tickets. With its user-friendly interface, cloud-based accessibility, and affordable pricing, it addresses the needs of small businesses seeking an organized and efficient approach to handling customer support requests.
Easy to Use Ticketing System: Many users have expressed that Think Help Desk's ticketing tool system is highly user-friendly, allowing for easy submission of tickets and efficient tracking and management by the support staff.
Great Customer Support: Users have praised the exceptional customer support provided by Think Help Desk, stating that they received prompt and helpful assistance whenever needed.
Customization Options: Several reviewers have highlighted the software's customization capabilities, enabling them to tailor Think Help Desk according to their specific requirements.
Lack of Mobile Application: Several users have expressed frustration with the absence of a mobile app for Think Help Desk. They feel that having a mobile application would greatly enhance their ability to access the software while on-the-go, making it more convenient and flexible for users who are not always in their office.
Uncertainty about Future Mobile App Development: Numerous requests have been made for a mobile app, but there is no indication of any plans to create one. This lack of clarity has left users uncertain about whether their request will ever be fulfilled, creating a sense of doubt and disappointment among them.
Stagnant Software with Limited Improvements: Users have described Think Help Desk as stagnant, lacking noticeable improvements or updates over the years. This perception has led some users to believe that their concerns and suggestions are not being addressed adequately, leaving them dissatisfied and questioning the commitment to enhancing the software's functionality.