Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
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SolarWinds Security Event Manager (SEM)
Score 7.8 out of 10
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SolarWinds LEM is security information and event management (SIEM) software.
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Pricing
ServiceNow IT Operations Management
SolarWinds Security Event Manager (SEM)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ServiceNow IT Operations Management
SolarWinds Security Event Manager (SEM)
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
ServiceNow IT Operations Management
SolarWinds Security Event Manager (SEM)
Features
ServiceNow IT Operations Management
SolarWinds Security Event Manager (SEM)
AIOps Features
Comparison of AIOps Features features of Product A and Product B
ServiceNow IT Operations Management
7.9
5 Ratings
5% above category average
SolarWinds Security Event Manager (SEM)
-
Ratings
Monitoring and Alerting
8.04 Ratings
00 Ratings
Performance Analytics
8.05 Ratings
00 Ratings
Incident Management
8.74 Ratings
00 Ratings
Service Desk Integration
8.45 Ratings
00 Ratings
Root Cause Analysis
8.25 Ratings
00 Ratings
Capacity Planning Tool
6.74 Ratings
00 Ratings
Configuration and Change Management
8.85 Ratings
00 Ratings
Automated Remediation
8.04 Ratings
00 Ratings
Collaboration and Communication
7.04 Ratings
00 Ratings
Threat Intelligence
7.03 Ratings
00 Ratings
Security Information and Event Management (SIEM)
Comparison of Security Information and Event Management (SIEM) features of Product A and Product B
ServiceNow IT Operations Management
-
Ratings
SolarWinds Security Event Manager (SEM)
8.9
18 Ratings
12% above category average
Centralized event and log data collection
00 Ratings
9.018 Ratings
Correlation
00 Ratings
8.015 Ratings
Event and log normalization/management
00 Ratings
8.018 Ratings
Deployment flexibility
00 Ratings
10.018 Ratings
Integration with Identity and Access Management Tools
If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.
Optimal for SolarWinds Security Event Manager needs for smaller companies - it is a very cool product but has some limitations around EPS (which gets chewed up quickly if you're doing it the right way & adding servers/storage/FW & other network devices)... Also pricing model is GREAT (not consumption-based, which is the greatest grift the SIEM industry has created).
In platform expertise and workflows, so we don't allows have to build everything from scratch.
Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
Increased investment in AIOps and automation
Relatively fast time to value with out-of-the-box capabilities and automation.
It does a great job of notifying us when accounts have been locked out. We can then find out the device on the network where the login attempt occurred.
Searching for incidents is now a lot faster with the implementation of the HTML 5 interface.
All SolarWinds product suffer from slow response times in management portals. SolarWinds SEM is no exception. While it is much preferred over a "thick client" there is much room for improvement in speed.
If you use the email alert features with SolarWinds make sure to prepare you staff and team for the large amount of emails they could receive. Make sure to reduce the number of alerts so your team does not ignore the alerts.
It is pretty likely that we will renew SEM when the time comes up. It is easy to use and maintain so there isn't much of a need to replace this product. It is also a pretty fair price for the capabilities provided by the SEM
ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.
If you are familiar with SolarWinds then you can use this product it's as easy as that. If you have never used a SolarWinds product then it will take a minute to get how they do reports and make dashboards but that being said the tool is great and can make things very easy once you get a feel for how it works and get everything setup how you like it.
The quality of support can vary depending on whom you end up speaking with. I was fortunate enough to work with a support representative who was very familiar with the product. He had even authored some of the support documentation on the website. On the flip side, I had two other experiences where I was simply directed to online training material.
ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.
Fortianalzyer can only do logs from FortiGate so usefulness is limited. Elasticsearch was a lot slower than Solarwinds and the filters were a lot harder to set up and use. The connectors for SEM were far more stable.
For the price, it produced a decent value. It did a lot of the easy stuff well. I can't give any specific data given the objective of the product was to monitor very basic events in the environment.
