Shiny vs. Zonka Feedback

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Shiny
Score 8.0 out of 10
N/A
Shiny allows users to create data visualization apps, and is designed to be easy to write with. These apps let users interact with data and analyses with R or Python.N/A
Zonka Feedback
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
Zonka Feedback is a customer feedback and intelligence platform that helps businesses capture feedback, unify insights, analyze with AI, and close the loop.
$199
per month
Pricing
ShinyZonka Feedback
Editions & Modules
No answers on this topic
Feedback Management
$199
per month
AI Feedback Intelligence
$999
per month
Offerings
Pricing Offerings
ShinyZonka Feedback
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
ShinyZonka Feedback
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ShinyZonka Feedback
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User Ratings
ShinyZonka Feedback
Likelihood to Recommend
8.0
(6 ratings)
-
(0 ratings)
User Testimonials
ShinyZonka Feedback
Likelihood to Recommend
Posit (formerly RStudio)
Shiny is well suited where an organisation is looking to empower their analysts to minimise time spent on repetitive analysis by deploying repeatable analytical pipelines, but also looking for them to add greater value to the organisation by utilising more advanced analytical techniques. Ideally it is well suited where IT are on board and supportive of some of the more advanced features such as deploying R Shiny dashboards.
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Zonka Feedback
No answers on this topic
Pros
Posit (formerly RStudio)
  • Data tables are appealing to look at.
  • Enables us to create trend indexes in an effective way.
  • Easy to integrate with the rest of my R syntax.
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Zonka Feedback
No answers on this topic
Cons
Posit (formerly RStudio)
  • Easier ways to connect to data sources
  • Better access control for different roles in the organization
  • Video material that allows a better learning experience
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Zonka Feedback
No answers on this topic
Alternatives Considered
Posit (formerly RStudio)
- Faster response working with a large amount of data. - R Studio connection and flexibility. - Scenarios modelling.
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Zonka Feedback
No answers on this topic
Return on Investment
Posit (formerly RStudio)
  • We saw a good involvement to researchers when showing their models in shiny.
  • We can have a quicker review from the user when the model is in production.
  • False positives can be found easily and they help the retraining of the model.
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Zonka Feedback
No answers on this topic
ScreenShots

Zonka Feedback Screenshots

Screenshot of Zonka Feedback's Survey Builder 2.0, used to create surveys using AI, start from scratch, or choose from expert templates.Screenshot of where to collect customer feedback across multiple channels including Email, SMS/WhatsApp, Kiosk, In-App, Website, and QR Codes.Screenshot of an analysis of customer responses with detailed reports and visual dashboards. These are used to track NPS, sentiment trends, and location-based insights to identify patterns and make data-driven decisions.Screenshot of AI-powered text and qualitative analysis that help to uncover customer insights. These identify key themes, positive and negative drivers, and sentiment impact to improve customer experience and reduce churn.Screenshot of Zonka’s AI-powered Insights Assistant, used to uncover the root causes of issues like cart drop-offs, identify problem areas across themes, locations, and agents, and take action with data-backed recommendations.Screenshot of rhe Response Inbox, where users manage cases, trigger workflows, add notes, and send follow-ups.