Name: Zonka Feedback
Rating: 9 (3 reviews)
Author: Zonka Feedback

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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### Survey Design and Customization
User consensus seems to lean positively towards Zonka Feedback's survey design and customization capabilities. Reviewers appreciate the ease of use of the survey builder, the availability of pre-made templates, and the flexibility to customize surveys to match their branding. While some users mention minor areas for improvement, such as more polished design elements and additional template options, overall, Zonka Feedback is praised for its user-friendly interface and the ability to create tailored surveys efficiently.

### Forms and Questionnaire Building
Users consistently praise Zonka Feedback for its robust forms and questionnaire building capabilities. The platform's intuitive Survey Builder and customizable templates make it easy for users to create tailored surveys efficiently. Despite some minor suggestions for improvement, such as more font customization options and enhanced template variety, users appreciate the ease of setting up feedback forms and questionnaires. Zonka Feedback's forms and questionnaire building features are highlighted as user-friendly and effective for gathering valuable insights from customers and employees alike.

### User Experience and Interface
Users generally praise Zonka Feedback for its modern-looking interface and user-friendly app features. The majority of reviewers appreciate the smooth and intuitive user experience provided by Zonka Feedback, highlighting its ease of use in creating surveys and capturing feedback. While some users mention areas for improvement in terms of modernizing the interface, overall, the sentiment leans towards a positive user experience and interface functionality. The platform's ability to offer a visually appealing and user-friendly environment for survey creation and customization seems to resonate well with users, contributing to a favorable perception of its user experience and interface capabilities.

### Data Collection and Integration
User consensus seems to be that Zonka Feedback excels in data collection and integration capabilities. Reviewers appreciate the platform's ease of use in collecting data from various channels, including offline surveys, SMS, and online forms. The ability to integrate with popular apps like Google Sheets and MailChimp is seen as a significant advantage, providing users with a comprehensive solution for managing and analyzing data effectively. While some users mention minor issues such as limited device logins or the need for additional integrations, overall, Zonka Feedback is praised for its robust data collection and integration features that cater to a wide range of user needs.

### Email and SMS Distribution
Users consistently praise Zonka Feedback for its versatile email and SMS distribution options. The direct SMS sending feature is highlighted as a convenient way to distribute surveys without the need for third-party software. Users appreciate the ease of scheduling SMS distributions and the ability to reach customers who may not have email access. Additionally, the platform's support for white-label domains and integration with popular email marketing platforms like Salesforce and Hubspot further enhance the distribution capabilities. The positive feedback indicates that Zonka Feedback's email and SMS distribution functionalities are well-received and contribute significantly to the overall user experience.

### Mobile and Kiosk Surveys
Users are particularly impressed with Zonka Feedback's mobile and kiosk surveys, highlighting the convenience and efficiency of collecting feedback through SMS, web, QR codes, and offline touchpoints. The ability to reach customers through multiple channels, including SMS and iPad kiosks, has been a standout feature for many reviewers. The platform's intuitive design and diverse language support further enhance the overall user experience when utilizing mobile and kiosk surveys. Additionally, the option to customize survey forms and distribute them through various mediums has been well-received, making Zonka Feedback a versatile tool for gathering feedback in both online and offline settings.

### Customer Feedback Management
Users consistently praise Zonka Feedback's customer feedback collection capabilities. The platform's ability to gather feedback from customers, clients, and influencers efficiently and generate insightful reports has garnered positive feedback. Customers appreciate the ease of use and the multiple channels available for collecting feedback, including web, SMS, offline, email, and app. The option for offline surveys, particularly through touchpoints like iPads, has been highlighted as a valuable feature. While some users have suggested improvements, such as enhancing the feedback interface for customers and adding auto-translate functionality, overall, Zonka Feedback's customer feedback management is viewed favorably by its users.

### Employee Feedback Tools
Users consistently praise Zonka Feedback for its versatile employee feedback tools, highlighting its ability to gather feedback at various stages such as onboarding, eNPs, and more. The tool's customizability and ease of use are frequently commended, with users noting its effectiveness in monitoring employee satisfaction and streamlining feedback processes. Additionally, users appreciate the tool's adaptability in collecting data for different services delivered in the office, aiding in identifying areas for improvement and enhancing service delivery management. The sentiment across reviews leans towards a positive outlook on Zonka Feedback's employee feedback tools, emphasizing their value in enhancing employee engagement and operational efficiency.

### Market Research and Insights
Users consistently highlight Zonka Feedback's market research and insights capabilities as a key strength of the platform. The tool's ability to facilitate in-depth research surveys and gather valuable insights for both pre-launch and post-launch product phases has been well-received. Customers appreciate the ease of analyzing data efficiently and conducting market research with precision. Zonka Feedback's market research and insights functionalities have proven to be instrumental in aiding organizations in making informed decisions based on comprehensive data analysis.

### Reporting and Analytics
Users consistently praise Zonka Feedback's reporting and analytics capabilities, highlighting the ease of use and the depth of insights provided. The reporting feature is described as powerful and informative, allowing users to make data-driven decisions with confidence. Additionally, the text analytics functionality is commended for its effectiveness in analyzing feedback across multiple languages. Users appreciate the ability to customize reports, apply filters, and quickly access detailed insights, making Zonka Feedback a valuable tool for understanding and leveraging feedback data.

### Multilingual Support
Users have expressed satisfaction with Zonka Feedback's multilingual support capabilities, highlighting the convenience of offering surveys in multiple languages to cater to diverse client bases. The ability to collect feedback in different languages has been well-received, enhancing the overall user experience and enabling more inclusive feedback gathering processes. Additionally, the option to customize surveys for various office locations and the ease of setting up multiple language options have been noted as valuable features by reviewers.

### Automation and Workflow
Users consistently laud Zonka Feedback for its robust automation and workflow capabilities, emphasizing the platform's versatility in streamlining processes and enhancing operational efficiency. The extensive range of integrations offered by Zonka Feedback is a key highlight for users, enabling them to effortlessly connect with their existing tools and systems. Additionally, the automation features are highly valued by users as they facilitate the maintenance of quality standards and support the team's growth and increased workload. The positive sentiment towards Zonka Feedback's automation and workflow functionalities underscores its importance in optimizing business operations and driving productivity.

### Industry-Specific Solutions
Users appreciate Zonka Feedback's industry-specific solutions for enhancing their trade show and event experiences. The platform's ability to streamline feedback collection and lead capture processes at such occasions is highly valued. While some users have expressed mixed opinions about the platform's industry-specific solutions capabilities, many find them to be a strong asset for optimizing engagement and data acquisition in trade show settings.

Zonka Feedback has proven to be a valuable tool for users, as it allows them to easily collect and analyze feedback from surveys. Customers have found that Zonka Feedback helps them understand their customers better by providing an end-to-end feedback capturing solution. Users appreciate the excellent analytics and reports provided by Zonka Feedback, as well as its quick and easy survey builder. Additionally, reviewers have mentioned that Zonka Feedback is easy to use and offers a fantastic value proposition for businesses looking to improve based on feedback. The software has been used for various purposes, including collecting customer feedback, measuring satisfaction, improving service delivery, and gathering employee feedback. Users have also found value in Zonka Feedback's ability to create quizzes with variable results using logic jumps. Overall, Zonka Feedback has proved to be a versatile and user-friendly tool for businesses seeking to enhance their understanding of their market, customers, and employees through effective feedback collection and analysis.

Inadequate Data Analytics: Some users have found the data analytics provided by Zonka Feedback to be inadequate for their organization's needs, limiting their ability to gather valuable insights and make informed decisions.

Limited Response Submission: Several reviewers have mentioned that there are limitations on response submission in surveys, which can be frustrating for users who need to collect a large volume of responses or require more flexibility in this aspect.

User-Unfriendly Interface: Many users have expressed dissatisfaction with the user interface of Zonka Feedback, describing it as super user-unfriendly and not intuitive. This lack of usability makes it difficult for new users to navigate the platform efficiently and may hinder their overall experience.

Users commonly recommend Zonka for its comprehensive features, user-friendliness, and affordability. They suggest trying Zonka if you need a fully customizable survey solution that is accessible through both a dedicated site and mobile app. Users also appreciate Zonka's logical organization, inbuilt SMS integration, and offline feedback capabilities, making it an ideal tool for gathering feedback. Additionally, users highly recommend Zonka for its helpful features, ease of use, and feedback reporting capabilities. They find it to be an essential part of their internal quality and feedback monitoring system, particularly for hospitals. Overall, users consider Zonka to be a good software product for easy, no-code feedback solutions that is flexible, easy to work with, and offers top-of-the-line performance.

Alchemer (formerly SurveyGizmo) is an online survey tool that helps companies design surveys and collect and analyze data. Features include branding, logic & branching, mobile surveys, question types, and reporting.

Collaborator

Professional

Full Access

Enterprise and Business

Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.

Zonka Feedback

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Zonka Feedback

Overview

What is Zonka Feedback?