TrustRadius Insights
Zonka Feedback has proven to be a valuable tool for users, as it allows them to easily collect and analyze feedback from surveys. …
Overview
What is Zonka Feedback?
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way users manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and…
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What is Zonka Feedback?
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way users manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across…
Entry-level set up fee?
- $29 1 DeviceOptional
For the latest information on pricing, visithttps://www.zonkafeedback.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Zonka Feedback?
Zonka Feedback CX Platform is a multichannel Survey and Feedback
Software to transform the way users manage Employee and Customer
Experience. Measure the right CX metrics including Net Promoter Score,
Customer Effort Score & Customer Satisfaction Score. Take feedback
and conduct surveys across multiple channels Tablets, Online, Email,
& SMS. Keep your team aligned, view responses and collaborate to
close the feedback loop. View feedback reports to target
Customer Delight and Growth.
Zonka Feedback Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Site intercept surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
Zonka Feedback Screenshots
Zonka Feedback Competitors
- Delighted by Qualtrics
- Survey Monkey
- Survey Sparrow
Zonka Feedback Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Blackberry |
| Supported Countries | All |
| Supported Languages | All |
Zonka Feedback Customer Size Distribution
| Consumers | 20% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Zonka Feedback has proven to be a valuable tool for users, as it allows them to easily collect and analyze feedback from surveys. Customers have found that Zonka Feedback helps them understand their customers better by providing an end-to-end feedback capturing solution. Users appreciate the excellent analytics and reports provided by Zonka Feedback, as well as its quick and easy survey builder. Additionally, reviewers have mentioned that Zonka Feedback is easy to use and offers a fantastic value proposition for businesses looking to improve based on feedback. The software has been used for various purposes, including collecting customer feedback, measuring satisfaction, improving service delivery, and gathering employee feedback. Users have also found value in Zonka Feedback's ability to create quizzes with variable results using logic jumps. Overall, Zonka Feedback has proved to be a versatile and user-friendly tool for businesses seeking to enhance their understanding of their market, customers, and employees through effective feedback collection and analysis.
Users commonly recommend Zonka for its comprehensive features, user-friendliness, and affordability. They suggest trying Zonka if you need a fully customizable survey solution that is accessible through both a dedicated site and mobile app. Users also appreciate Zonka's logical organization, inbuilt SMS integration, and offline feedback capabilities, making it an ideal tool for gathering feedback. Additionally, users highly recommend Zonka for its helpful features, ease of use, and feedback reporting capabilities. They find it to be an essential part of their internal quality and feedback monitoring system, particularly for hospitals. Overall, users consider Zonka to be a good software product for easy, no-code feedback solutions that is flexible, easy to work with, and offers top-of-the-line performance.