Slab Knowledge Base vs. Verint Knowledge Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Slab
Score 9.7 out of 10
N/A
The Slab knowledge base, from Slab in San Francisco, is described by the vendor as a team wiki with an editor, fast search capabilities, and dozens of integrations to provide additional features. Slab aims to be the one place for a team's shared knowledge.N/A
Verint Knowledge Management
Score 9.1 out of 10
N/A
Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.N/A
Pricing
Slab Knowledge BaseVerint Knowledge Management
Editions & Modules
No answers on this topic
KM Professional
Contact Sales
KM Enterprise
Contact Sales
KM Enterprise
Contact Sales
Offerings
Pricing Offerings
SlabVerint Knowledge Management
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Slab Knowledge BaseVerint Knowledge Management
Top Pros
Top Cons
Best Alternatives
Slab Knowledge BaseVerint Knowledge Management
Small Businesses
Notion
Notion
Score 8.8 out of 10
Notion
Notion
Score 8.8 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Slab Knowledge BaseVerint Knowledge Management
Likelihood to Recommend
9.1
(2 ratings)
8.4
(18 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(2 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Slab Knowledge BaseVerint Knowledge Management
Likelihood to Recommend
Slab, Inc.
It's perfect for us to update processes that we use daily at Curri. This is a very important piece of our business because being a start-up, things are always changing. I'd say it's pretty appropriate for all needs related to a knowledge base.
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Verint
Verint KMS is great for organizing content by categories for different teams and by different topics. It is easy to search and the Related Content makes moving from one piece of content to the next relevant piece quite easy. On the authoring side, the ability to schedule publishing or expiration is very handy. It is also really easy to make edits and have content ready and published for readers quickly. Verint's KMS isn't well suited if your users wish to be able to organize their favourited content or if you need a wide-range of options on the authoring end of things.
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Pros
Slab, Inc.
  • Organization
  • Training
  • Sharing information
  • Linking documents
  • Easy access to company material
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Verint
  • The tools to submit and manage user feedback are very effective - they help us respond quickly and interconnect the feedback to the applicable content.
  • The end user experience is clean and feels familiar, making it optimal to support a group of people who generally have never experienced a KM application before.
  • Our audience responds well to our ability to insert images, GIFs, videos, PDFs, and more into our content.
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Cons
Slab, Inc.
  • Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.
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Verint
  • The authoring side could be improved with additional options for fonts and easier formatting for table content. I have issues with trying to add colour to one portion of a table and not the other, so I have to resort to creating in Word first and then copying over to Verint. There is also no option to create steps in one row and the next step in the next row. I end up just adding 1., 2., etc. manually.
  • Many users would like to be able to organize their bookmarks into folders and the system doesn't allow this. Many have taken to creating bookmark folders in Microsoft Edge instead.
  • There were a few bugs that went on for a few months that made the initial launch of the KMS more difficult for the users and on the authoring side. The issues were with how the search results came up and what displayed for related content. It wasn't the best first impression for our agents using the system while on calls and made it more difficult. The issues were fixed after a few months of use.
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Likelihood to Renew
Slab, Inc.
No answers on this topic
Verint
Knowledge is an exceptional tool that has solved a gap to reduce the training time of new associates and promote knowledge retention
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Usability
Slab, Inc.
No answers on this topic
Verint
It's an easy common sense tool to use. Taking the guess work out of the agent's hands
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Support Rating
Slab, Inc.
No answers on this topic
Verint
The support and development teams for Knowledge are exceptional. They are attentive and truly care about the experience of their customers and their goals
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Implementation Rating
Slab, Inc.
No answers on this topic
Verint
This was the simplest integration of software I've ever experienced.
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Alternatives Considered
Slab, Inc.
Most of the systems I have used in the past that house knowledge feel clunky and difficult to navigate. They are not easily modified and are not easy to access when you are working directly with a customer. They do not feel linear and sometimes feel overwhelming when you are trying to learn new processes. Overall, I've never used a KB that I felt did a great job at housing the information I would need to refresh and train. Slab is easy to navigate, easy to use and overall very seamless in delivering information. I never feel overwhelmed and the simplicity in it's layout allows users to access information without feeling discouraged trying to locate it
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Verint
All of these tools were very useful and practical. For our decision, it came down to understanding our core audience - we determined our average associate was largely unfamiliar with call center and office work in their prior work experience, and as such they would not have previously worked in a KM application before. To help adoption, we sought the solution with the simplest and most familiar interface, and based on internal focus group feedback, that was Verint KM Pro.
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Return on Investment
Slab, Inc.
  • Positive impact in keeping all departments in sync
  • Positive impact on finding who owns a particular territory
  • Positive impact making and retrieving templates
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Verint
  • Content is easier to keep up to date and publish on an urgent basis.
  • Some users love the system, while others still find it difficult to find the information they need and miss the former guides we used. I think this is a result of the system issues that persisted for a few months after launch and will hopefully improve with time.
  • Users love being able to submit feedback and it makes it easier for errors, missing information and out of date information to be caught and fixed.
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ScreenShots

Verint Knowledge Management Screenshots

Screenshot of Knowledge Management Professional: Segments content and searches by when the user selects a region.Screenshot of Knowledge Management Professional: Provides quick feedback for each article.Screenshot of Knowledge Management Professional: The editor can review feedback and open the article for editing.Screenshot of Knowledge Management Professional: Decision-tree creation is a simple and highly visual exercise.Screenshot of Knowledge Management Professional: Clean & simple dashboard designed to help agents navigate quickly.Screenshot of Knowledge Management Professional: Editing and previewing an article.