Smartling vs. TransPerfect GlobalLink

Smartling is great because I can use the Figma plugin to pull already translated strings into my project. If I need translations for the project, I can submit these strings from within and continue working on the next ask of the day. We also have great dev workflows built in: we submit one PR and a Smartling ticket, then, once the ticket is complete, run a simple command to pull in translated strings and refresh the project in a matter of seconds.

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It's effective for translating technical content, but there are faster, more intuitive, and visually cleaner tools that are out there. It's a bit clunky and requires too many different steps for different things in my opinion.

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• Excellent customer support reps that are available for any and all questions.
• Detailed interface that allows you to control pretty much everything yourself.
• Comprehensive help center containing articles and videos.

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• The glossary is good to work with

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• We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts

• Slow, bugs and errors aren't uncommon, logs you out suddenly, sometimes doesn't save what you've worked on even if you commit/save strings
• No shortcut-available, you have to mouse-click a lot, makes work less intuitive
• Confusing interface
• Not sure if it's the tasks' setup once they're sent to linguists, but sometimes almost exact matches don't show up automatically. You have to search bits of a sentence to hopefully find an exact match that had been translated before, but for some reason didn't show as a suggestion. That takes up a huge amount of time.

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I have never seen a software company working so diligently to make improvements in a constant and consistent way. Their tool has truly transformed and made a great impact to localization industry

I do think Smartling has a very high usability. It is easy to access, straightforward in what it can do and has a user-friendly design. It is also highly adaptable, though I wish there was a way to set more keyboard shortcuts for functionalities where they are not currently available.

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I always receive timely and pleasant support from their Help Desk!

We prefer Smartling as an online CAT tool because it is easy to use and we can onboard new translators quickly without lengthy training cycles. Our customers like Smartling because they can manage all of their translation needs (website, apps, business documents) through one single platform, share style guides, glossaries and translation memory and save on translation cost over time.

It's the slowest of them all and the design/interface/usability is a little 1990. I also don't feel as confident that it will save my work to the cloud like the others do, because it has logged me out suddenly and didn't save the last strings I had worked on, even if I had committed them and saved them.

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• We can think in English and know that Smartling can localize and translate for the rest of the world's markets. This probably would have taken weeks, or at least a month, before Smartling, and now we can have translated strings for 150+ markets in a matter of a week.

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• Positive: Helps with content consistency (using the same terms/phrase matches throughout the years)
• Positive: Good glossary building for repeated, technical terms and names
• Negative: I feel it slows work down rather than speeding it up, which is the idea behind using a CAT tool

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info