SmartVault vs. Virtru

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

Of all the products out there that integrate with Google, we found Virtru to be the most user-friendly for both our users and the recipients. At the same time, its logging capabilities provide the trail we need for sensitive information. This is one tool for us that has generally been "setup and forget" which helps with the I.T. Dept workload.

Incentivized

• Easy navigation
• Email notifications
• Document previews

• Email encryption without installing or exchange keys with the recipient.
• Email DLP that is easy to configure and maintain.
• Application Gateway that encrypts email sent directly from SaaS application (ex. Zendesk, SalesForce).
• Protect attachment with restriction like time, print, and copy.

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

• Support for all AWS / Amazon services
• Specialized functionality for sales teams
• Easy one click integration with CRM tools

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

Sales team was responsive, price was good, functionality was acceptable

Others were far more expensive

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection

• HIPAA Compliant.
• security

Incentivized