Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
StringeeX | Score8 out of 10 | Small Businesses (1-50 employees) | StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden… | N/A |
| StringeeX | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | ||||||||||
| Offerings |
| ||||||||||
| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | — | ||||||||||
| More Pricing Information | |||||||||||
| StringeeX | |
|---|---|
| Considered Both Products | |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
| StringeeX | |||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| ||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
|
| StringeeX | |
|---|---|
| Small Businesses | Zendesk Talk Score8.2 out of 10 |
| Medium-sized Companies | Genesys Multicloud CX (discontinued) Score8 out of 10 |
| Enterprises | Bright Pattern Contact Center Score8.4 out of 10 |
| All Alternatives | View all alternatives |
| StringeeX | |
|---|---|
| Likelihood to Recommend | 8.0 |
| Support Rating | 7.3 |
| StringeeX | |
|---|---|
| Likelihood to Recommend |
|
| Pros |
|
| Cons |
|
| Support Rating |
|
| Alternatives Considered |
|
| Return on Investment |
|
| ScreenShots | StringeeX Screenshots |