Great value!
June 21, 2022

Great value!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with StringeeX

StringeeX allows me to monitor my salesforce and keep track of all requests with one application in lieu of several different apps that I would need to switch back and forth between.
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
  • I would like to see a decrease in dropped calls.
  • Increased support for older Ios systems
  • The analytics have helped me better address areas of need with my staff.
The support team is more responsive and addresses issues in a timely manner.

Do you think StringeeX delivers good value for the price?

Yes

Are you happy with StringeeX's feature set?

Yes

Did StringeeX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of StringeeX go as expected?

Yes

Would you buy StringeeX again?

Yes

In my day to day it is wonderful for integrating my team under one interface and allows us to focus on the job at hand instead of switching back and forth between multiple programs. It is less suited for remote work where it seems that the stability of one's internet provider comes into play.

StringeeX Feature Ratings

Agent dashboard
9
Validate callers
8
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
7
Predictive dialing
7
Interactive voice response
6
REST APIs
9
Call scripts
9
Call tracking
8
Multichannel integration
9
CRM software integration
9
Inbound call routing
8
Omnichannel inbound routing
8
Recording
7
Quality management
7
Call analytics
6
Historical reporting
6
Live reporting
7
Customer surveys
8
Customer interaction analytics
8