Soffront CRM vs. Talisma Social CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Soffront CRM
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…
$20
per month
Talisma Social CRM
Score 3.7 out of 10
N/A
Talisma Social CRM is a customer relationship management (CRM) software with features such as customer retention, targeted marketing campaigns, and social media monitoring and listening.N/A
Pricing
Soffront CRMTalisma Social CRM
Editions & Modules
1,000 Emails
$4.00
per month
5,000 Emails
$15.00
per month
10,000 Emails
$25.00
per month
No answers on this topic
Offerings
Pricing Offerings
Soffront CRMTalisma Social CRM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Soffront CRMTalisma Social CRM
Top Pros
Top Cons
Features
Soffront CRMTalisma Social CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Soffront CRM
7.8
2 Ratings
2% above category average
Talisma Social CRM
5.6
1 Ratings
31% below category average
Customer data management / contact management9.02 Ratings8.01 Ratings
Workflow management6.02 Ratings6.01 Ratings
Territory management7.31 Ratings6.01 Ratings
Channel / partner relationship management9.02 Ratings5.01 Ratings
Opportunity management00 Ratings4.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings3.01 Ratings
Contract management00 Ratings4.01 Ratings
Quote & order management00 Ratings5.01 Ratings
Interaction tracking00 Ratings9.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Soffront CRM
5.0
2 Ratings
40% below category average
Talisma Social CRM
4.7
1 Ratings
46% below category average
Case management5.02 Ratings3.01 Ratings
Help desk management5.02 Ratings6.01 Ratings
Call center management00 Ratings5.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Soffront CRM
9.5
2 Ratings
23% above category average
Talisma Social CRM
4.0
1 Ratings
61% below category average
Lead management10.02 Ratings5.01 Ratings
Email marketing9.02 Ratings3.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Soffront CRM
6.1
2 Ratings
21% below category average
Talisma Social CRM
6.0
1 Ratings
23% below category average
Task management8.21 Ratings7.01 Ratings
Reporting4.02 Ratings7.01 Ratings
Billing and invoicing management00 Ratings4.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Soffront CRM
4.7
2 Ratings
47% below category average
Talisma Social CRM
5.7
1 Ratings
28% below category average
Forecasting4.02 Ratings5.01 Ratings
Pipeline visualization6.02 Ratings3.01 Ratings
Customizable reports4.02 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Soffront CRM
7.0
2 Ratings
8% below category average
Talisma Social CRM
6.3
1 Ratings
18% below category average
Custom fields7.02 Ratings9.01 Ratings
Custom objects00 Ratings8.01 Ratings
Scripting environment00 Ratings3.01 Ratings
API for custom integration00 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
Soffront CRM
7.0
2 Ratings
17% below category average
Talisma Social CRM
5.5
1 Ratings
40% below category average
Single sign-on capability6.02 Ratings2.01 Ratings
Role-based user permissions8.02 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Soffront CRM
6.0
2 Ratings
19% below category average
Talisma Social CRM
4.0
1 Ratings
58% below category average
Social data7.02 Ratings5.01 Ratings
Social engagement5.02 Ratings3.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Soffront CRM
7.0
2 Ratings
6% below category average
Talisma Social CRM
4.0
1 Ratings
60% below category average
Mobile access7.02 Ratings4.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Soffront CRM
-
Ratings
Talisma Social CRM
3.5
1 Ratings
69% below category average
Marketing automation00 Ratings4.01 Ratings
Compensation management00 Ratings3.01 Ratings
Best Alternatives
Soffront CRMTalisma Social CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Soffront CRMTalisma Social CRM
Likelihood to Recommend
7.0
(2 ratings)
4.0
(1 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Soffront CRMTalisma Social CRM
Likelihood to Recommend
Soffront
Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
Read full review
Talisma Corporation
If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Read full review
Pros
Soffront
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Read full review
Talisma Corporation
  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Read full review
Cons
Soffront
  • Reporting
  • Loyalty features
  • Social media integration
Read full review
Talisma Corporation
  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Read full review
Usability
Soffront
Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
Read full review
Talisma Corporation
No answers on this topic
Support Rating
Soffront
Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
Read full review
Talisma Corporation
No answers on this topic
Alternatives Considered
Soffront
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Read full review
Talisma Corporation
Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Read full review
Return on Investment
Soffront
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Read full review
Talisma Corporation
  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Read full review
ScreenShots

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard