Soffront CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Soffront CRM	Score 7.0 out of 10	Enterprise companies (1,001+ employees)	Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…	$20 per month

Pricing

Soffront CRM

Editions & Modules

1,000 Emails: $4.00
per month
5,000 Emails: $15.00
per month
10,000 Emails: $25.00
per month

Offerings

Pricing Offerings
Soffront CRM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Soffront CRM
Considered Both Products	Soffront CRM Verified User Consultant Chose Soffront CRM Easy lead generation process. Project time short and good relation with vendor. Incentivized Helpful? Andrew Van Horn Business Coach Chose Soffront CRM Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for … Incentivized Helpful?
Top Pros	Pro Landing page Pro Get an email Pro Email notification
Top Cons	Minus Pop up Minus Social media Minus Media integration

Features

Soffront CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Soffront CRM 7.8 2 Ratings 1% above category average
Customer data management / contact management	9.02 Ratings
Workflow management	6.02 Ratings
Territory management	7.31 Ratings
Channel / partner relationship management	9.02 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Soffront CRM 5.0 2 Ratings 41% below category average
Case management	5.02 Ratings
Help desk management	5.02 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Soffront CRM 9.5 2 Ratings 22% above category average
Lead management	10.02 Ratings
Email marketing	9.02 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Soffront CRM 6.1 2 Ratings 22% below category average
Task management	8.21 Ratings
Reporting	4.02 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Soffront CRM 4.7 2 Ratings 48% below category average
Forecasting	4.02 Ratings
Pipeline visualization	6.02 Ratings
Customizable reports	4.02 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Soffront CRM 7.0 2 Ratings 8% below category average
Custom fields	7.02 Ratings

Security

Comparison of Security features of Product A and Product B
	Soffront CRM 7.0 2 Ratings 18% below category average
Single sign-on capability	6.02 Ratings
Role-based user permissions	8.02 Ratings

Social CRM

Platform

Comparison of Platform features of Product A and Product B
	Soffront CRM 7.0 2 Ratings 6% below category average
Mobile access	7.02 Ratings

Best Alternatives
	Soffront CRM
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Creatio Score 9.3 out of 10
Enterprises	Creatio Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Soffront CRM
Likelihood to Recommend	7.0 (2 ratings)
Usability	8.0 (1 ratings)
Support Rating	7.0 (1 ratings)

User Testimonials
	Soffront CRM
Likelihood to Recommend	Soffront Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved. Incentivized Verified User Anonymous Read full review
Pros	Soffront The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well. Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database. The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do. Incentivized Andrew Van Horn Business Coach Read full review
Cons	Soffront Reporting Loyalty features Social media integration Incentivized Verified User Anonymous Read full review
Usability	Soffront Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward. Incentivized Verified User Anonymous Read full review
Support Rating	Soffront Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Soffront Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched. Incentivized Andrew Van Horn Business Coach Read full review
Return on Investment	Soffront The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature. The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business. Incentivized Andrew Van Horn Business Coach Read full review
ScreenShots	Soffront CRM Screenshots