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1 Ratings
1 Ratings
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Score 7.3 out of 101

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Likelihood to Recommend

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
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Feature Rating Comparison

Sales Force Automation

Soffront CRM
7.7
Customer data management / contact management
Soffront CRM
8.2
Workflow management
Soffront CRM
7.3
Territory management
Soffront CRM
7.3
Channel / partner relationship management
Soffront CRM
8.2

Customer Service & Support

Soffront CRM
7.3
Case management
Soffront CRM
7.3
Help desk management
Soffront CRM
7.3

Marketing Automation

Soffront CRM
8.6
Lead management
Soffront CRM
8.2
Email marketing
Soffront CRM
9.1

CRM Project Management

Soffront CRM
7.7
Task management
Soffront CRM
8.2
Reporting
Soffront CRM
7.3

CRM Reporting & Analytics

Soffront CRM
8.2
Forecasting
Soffront CRM
7.3
Pipeline visualization
Soffront CRM
8.2
Customizable reports
Soffront CRM
9.1

Customization

Soffront CRM
9.1
Custom fields
Soffront CRM
9.1

Security

Soffront CRM
7.3
Single sign-on capability
Soffront CRM
6.4
Role-based user permissions
Soffront CRM
8.2

Social CRM

Soffront CRM
5.9
Social data
Soffront CRM
6.4
Social engagement
Soffront CRM
5.5

Platform

Soffront CRM
5.5
Mobile access
Soffront CRM
5.5

Pros

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
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Cons

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn profile photo

Alternatives Considered

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn profile photo

Return on Investment

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn profile photo

Screenshots

Pricing Details

Soffront CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details