Soffront CRM Reviews

1 Ratings
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Score 7.3 out of 100

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Andrew Van Horn | TrustRadius Reviewer
May 12, 2017

Soffront and why I use it

Score 8 out of 10
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I use Soffront for landing pages, email marketing, and as a CRM. It helps having everything in one place with an easy to follow dashboard that keeps everything on track. The assignment of tasks and lead is also valuable for the organization because we all know who is responsible for what. The landing page feature is also nice to automatically have it integrated with the CRM.
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Read Andrew Van Horn's full review

Soffront CRM Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (1)
8.2
Workflow management (1)
7.3
Territory management (1)
7.3
Channel / partner relationship management (1)
8.2
Case management (1)
7.3
Help desk management (1)
7.3
Lead management (1)
8.2
Email marketing (1)
9.1
Task management (1)
8.2
Reporting (1)
7.3
Forecasting (1)
7.3
Pipeline visualization (1)
8.2
Customizable reports (1)
9.1
Custom fields (1)
9.1
Single sign-on capability (1)
6.4
Role-based user permissions (1)
8.2
Social data (1)
6.4
Social engagement (1)
5.5
Mobile access (1)
5.5

About Soffront CRM

Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service.

According to the vendor, the product offers:
  • Sophisticated Drag and Drop Tools
  • Customized Screens, Processes and Business Rules
  • Integrated Modules
  • No Need for a Programmer
The vendor offers in-depth training on how to use the software and access to training resources.



Soffront CRM Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureChannel / partner relationship management

Customer Service & Support Features

Has featureCase management
Has featureHelp desk management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Platform Features

Has featureMobile access

Soffront CRM Screenshots

Soffront CRM Competitors

Soffront CRM Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Soffront CRM Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
25%
Mid-Size Companies (51-500 employees)
25%
Enterprises (> 500 employees)
50%

Soffront CRM Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Soffront CRM Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS