Soffront CRM vs. TrackerRMS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Soffront CRM
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…
$20
per month
TrackerRMS
Score 9.0 out of 10
N/A
TrackerRMS is a cloud based CRM and recruitment software provider designed for companies and users from startups to enterprise level customers. Some key features include: Contact & Activity Management, Sales Lead & Opportunity Management, and Standard Reports & Dashboards.N/A
Pricing
Soffront CRMTrackerRMS
Editions & Modules
1,000 Emails
$4.00
per month
5,000 Emails
$15.00
per month
10,000 Emails
$25.00
per month
No answers on this topic
Offerings
Pricing Offerings
Soffront CRMTrackerRMS
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
Soffront CRMTrackerRMS
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Soffront CRM
7.8
2 Ratings
0% above category average
TrackerRMS
-
Ratings
Customer data management / contact management9.02 Ratings00 Ratings
Workflow management6.02 Ratings00 Ratings
Territory management7.31 Ratings00 Ratings
Channel / partner relationship management9.02 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Soffront CRM
5.0
2 Ratings
41% below category average
TrackerRMS
-
Ratings
Case management5.02 Ratings00 Ratings
Help desk management5.02 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Soffront CRM
9.5
2 Ratings
21% above category average
TrackerRMS
-
Ratings
Lead management10.02 Ratings00 Ratings
Email marketing9.02 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Soffront CRM
6.1
2 Ratings
22% below category average
TrackerRMS
-
Ratings
Task management8.21 Ratings00 Ratings
Reporting4.02 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Soffront CRM
4.7
2 Ratings
47% below category average
TrackerRMS
-
Ratings
Forecasting4.02 Ratings00 Ratings
Pipeline visualization6.02 Ratings00 Ratings
Customizable reports4.02 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Soffront CRM
7.0
2 Ratings
9% below category average
TrackerRMS
-
Ratings
Custom fields7.02 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Soffront CRM
7.0
2 Ratings
18% below category average
TrackerRMS
-
Ratings
Single sign-on capability6.02 Ratings00 Ratings
Role-based user permissions8.02 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Soffront CRM
6.0
2 Ratings
21% below category average
TrackerRMS
-
Ratings
Social data7.02 Ratings00 Ratings
Social engagement5.02 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Soffront CRM
7.0
2 Ratings
7% below category average
TrackerRMS
-
Ratings
Mobile access7.02 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Soffront CRM
-
Ratings
TrackerRMS
9.0
2 Ratings
12% above category average
Applicant Tracking00 Ratings9.02 Ratings
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Soffront CRMTrackerRMS
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SAP Business ByDesign
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Paypro Workforce Management
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Enterprises
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SAP Business ByDesign
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Vibe HCM
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Score 5.1 out of 10
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User Ratings
Soffront CRMTrackerRMS
Likelihood to Recommend
7.0
(2 ratings)
9.0
(2 ratings)
Usability
8.0
(1 ratings)
9.0
(2 ratings)
Support Rating
7.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
Soffront CRMTrackerRMS
Likelihood to Recommend
Soffront
Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
Read full review
TrackerRMS
Honestly there is no weakness in TrackerRMS. We have great experience in using TrackerRMS
Read full review
Pros
Soffront
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Read full review
TrackerRMS
  • Follow through with questions
  • Resolve any issues that may arise
  • Continuing to update their system
Read full review
Cons
Soffront
  • Reporting
  • Loyalty features
  • Social media integration
Read full review
TrackerRMS
  • Sometimes it sluggish
  • Other then this everything is great
  • We had great experience using TrackerRMS
Read full review
Usability
Soffront
Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
Read full review
TrackerRMS
I find it easy to show people now to use all aspects of this software with our business.
Read full review
Support Rating
Soffront
Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
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TrackerRMS
Great customer service
Read full review
Alternatives Considered
Soffront
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Read full review
TrackerRMS
Allows for more detailed information to be listed on each entry.
Read full review
Return on Investment
Soffront
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Read full review
TrackerRMS
  • Cost effective
  • Very efficient
Read full review
ScreenShots

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard