Likelihood to Recommend Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social & news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.
Read full review Checking all its feature which are in abundant , it can help you in th growth of your business. 1. Browse, search, filter and get insights on the people you follow and those who follow you. 2. Which tweets were favorite of most of your followers. 3. Track clicks on the links in your tweets 4. Export data in multiple formats. 5. Reporting formats. 6. Get actionable insights on your followers with Followers Report
Read full review Pros Product Insight — Being able to add in our products so we can have positive and negative insights. Community Insights — We were able to watch out community and see what they were talking about. Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet. Read full review Generates leads, helping brands to grow using its analytical reports. Can record and track your #hastags, mentions, tweets, retweets, comments, likes etc. Lets you optimize your content and engagement strategies on Twitter. Read full review Cons Include more sources in listening, every time we share listening data with a wider team we also make them aware of listening limitations as our data is very often challenged 'Uncategorized' age category in demographics for listening - it's always a majority which doesn't look great Overall the main feedback is that there is so much data available but it's very difficult to extract any insights from listening/benchmarking. Some inspiration/advice would be much appreciated. Read full review Sometimes it may give incorrect data as you can get old tweets which you don't want. Read full review Usability Sprinklr offers an extremely intuitive platform, which supports the creation of dashboards with an array of your own chosen widgets. This means you can have an extremely simple or complex dashboard, depending on your audience.
Read full review Support Rating We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.
Read full review Alternatives Considered They are not included in all the things. It is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or category like the hashtag research function for Instagram and Twitter. It would even suggest hashtags. Ease of use—from bullion coding/keyword building to analytics dashboarding
Read full review Twitonomy helps you understand your profile's / word's / campaign's deep learning and analyse it with great reporting formats, graphs etc. It will allow you to download all these datas also. It gives real time data, fast tracking of keywords giving you an updated response and result. Checking these data you can continue to work on your campaign or you can discontinue it
Read full review Return on Investment It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it. Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done. User friendly UI has made it easy to operate and increase productivity. Read full review Conversion rates increased after using this tool. Clients are happy with the result. Read full review ScreenShots