Speaking with Experience!
May 02, 2022

Speaking with Experience!

Priya Amarnath | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Visual Insights

Overall Satisfaction with Sprinklr Modern Research

Working in one of the most competitive brands in IT definitely requires a very reliable channel for us to conduct our operations. Being a manager in the social media engagement team, having access to real-time data and historical data is everything. With a user-friendly UI like Sprinklr, it makes managing and monitoring much easier. The real-time insights that we gain out of the reports are what help us drive our core metrics and KPIs on a daily basis with our frontline agents. It also helps us keep a check on the frontline productivity from time to time as we have access to real-time data from Sprinklr reporting dashboards.
  • Real-time competitive.
  • Insights to inform.
  • Organic social strategy.
  • AI for Smart Content.
  • Intelligence.
  • Report on business.
  • Insights like sentiment.
  • Alongside media metrics.
  • Real-time monitoring.
  • For brand risk/crisis.
  • Managements.
  • Lesser downtime.
  • More themes on the UI.
  • It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
  • Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
  • User friendly UI has made it easy to operate and increase productivity.

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Oracle Business Intelligence Discoverer (discontinued), Salesforce CMS
Sprinklr Modern Research has a complete set of capabilities uniquely required for each customer-facing function in modern channels.