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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Square Appointments

    Score10 out of 10
    N/ASquare headquartered in San Francisco, California offers Square Appointments, appointment scheduling software. The software is based on technology acquired with BookFresh in February 2014.

    $29

    per month per location

    WaitWell

    N/AN/AWaitWell is a cloud-based platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can…

    $29

    per month

    Pricing
    Square AppointmentsWaitWell
    Editions & Modules
    Free
    $0
    Plus
    $29
    per month per location
    Premium
    $69
    per month per location
    WaitWell Starter
    $29
    per month
    WaitWell Basic
    $55
    per month
    Offerings
    Pricing Offerings
    Square AppointmentsWaitWell
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsWaitWell Enterprise and WaitWell Campus are custom pricing.
    More Pricing Information
    Community Pulse
    Square AppointmentsWaitWell
    Considered Both Products
    Block, Inc (Square)
    No answer on this topic
    WaitWell Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Best Alternatives
    Square AppointmentsWaitWell
    Small Businesses
    Calendly
    Score8.6 out of 10
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    Chili Piper
    Score8.8 out of 10
    Chili Piper
    Score8.8 out of 10
    Enterprises
    Doodle
    Score8.5 out of 10
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Square AppointmentsWaitWell
    Likelihood to Recommend
    9.1
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Square AppointmentsWaitWell
    Likelihood to Recommend
    Block, Inc (Square)
    Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.
    Incentivized
    Read full review
    WaitWell Inc.
    No answers on this topic
    Pros
    Block, Inc (Square)
    • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
    • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
    • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
    Incentivized
    Read full review
    WaitWell Inc.
    No answers on this topic
    Cons
    Block, Inc (Square)
    • Additional functionality: real-time availability calendar to customers
    • Not redirect away from our site to Square
    • Additional functionality: Ability for customers to add up sales when checking out
    Incentivized
    Read full review
    WaitWell Inc.
    No answers on this topic
    Support Rating
    Block, Inc (Square)
    • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
    • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
    Incentivized
    Read full review
    WaitWell Inc.
    No answers on this topic
    Alternatives Considered
    Block, Inc (Square)
    Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
    Incentivized
    Read full review
    WaitWell Inc.
    No answers on this topic
    Return on Investment
    Block, Inc (Square)
    • Ease of scheduling brings in more appointments
    • Must have a card on system to schedule and prepay for an appointment
    • Offers multiple types of appointments
    • Cancellation fees
    Incentivized
    Read full review
    WaitWell Inc.
    No answers on this topic
    ScreenShots

    WaitWell Screenshots

    Screenshot of where customers can view multiple locations on a map, making it easy for them to find the practiceScreenshot of customer engagement using two-way messaging - answer questions, provide updates, and keep the conversation going in real time.Screenshot of the intuitive queue screen used to centralize customer communication - view activity, manage interactions, and stay on top of every detail.Screenshot of a dynamic dashboard that offers instant analytics, track performance, and supports data-driven decisions.Screenshot of an example of the real-time updates using Waillo's AI-powered wait time estimatorScreenshot of Waillo Chat, with Waillo Insights that help track conversations, monitor trends, and make smarter decisions to improve service.