Square Appointments vs. WaitWell

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Square Appointments
Score 10.0 out of 10
N/A
Square headquartered in San Francisco, California offers Square Appointments, appointment scheduling software. The software is based on technology acquired with BookFresh in February 2014.
$29
per month per location
WaitWell
Score 0.0 out of 10
N/A
WaitWell is a cloud-based platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can…
$29
per month
Pricing
Square AppointmentsWaitWell
Editions & Modules
Free
$0
Plus
$29
per month per location
Premium
$69
per month per location
WaitWell Starter
$29
per month
WaitWell Basic
$55
per month
Offerings
Pricing Offerings
Square AppointmentsWaitWell
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsWaitWell Enterprise and WaitWell Campus are custom pricing.
More Pricing Information
Community Pulse
Square AppointmentsWaitWell
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Square AppointmentsWaitWell
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All AlternativesView all alternativesView all alternatives
User Ratings
Square AppointmentsWaitWell
Likelihood to Recommend
9.1
(7 ratings)
-
(0 ratings)
Support Rating
10.0
(3 ratings)
-
(0 ratings)
User Testimonials
Square AppointmentsWaitWell
Likelihood to Recommend
Block, Inc (Square)
Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.
Read full review
WaitWell Inc.
No answers on this topic
Pros
Block, Inc (Square)
  • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
  • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
  • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
Read full review
WaitWell Inc.
No answers on this topic
Cons
Block, Inc (Square)
  • Additional functionality: real-time availability calendar to customers
  • Not redirect away from our site to Square
  • Additional functionality: Ability for customers to add up sales when checking out
Read full review
WaitWell Inc.
No answers on this topic
Support Rating
Block, Inc (Square)
  • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
  • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
Read full review
WaitWell Inc.
No answers on this topic
Alternatives Considered
Block, Inc (Square)
Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
Read full review
WaitWell Inc.
No answers on this topic
Return on Investment
Block, Inc (Square)
  • Ease of scheduling brings in more appointments
  • Must have a card on system to schedule and prepay for an appointment
  • Offers multiple types of appointments
  • Cancellation fees
Read full review
WaitWell Inc.
No answers on this topic
ScreenShots

WaitWell Screenshots

Screenshot of where customers can view multiple locations on a map, making it easy for them to find the practiceScreenshot of customer engagement using two-way messaging - answer questions, provide updates, and keep the conversation going in real time.Screenshot of the intuitive queue screen used to centralize customer communication - view activity, manage interactions, and stay on top of every detail.Screenshot of a dynamic dashboard that offers instant analytics, track performance, and supports data-driven decisions.Screenshot of an example of the real-time updates using Waillo's AI-powered wait time estimatorScreenshot of Waillo Chat, with Waillo Insights that help track conversations, monitor trends, and make smarter decisions to improve service.