Squire vs. Therabill by WebPT

Squire does the job but could be so much better for the end user. At the end of the day, you can run your books but the ease to do anything other than transactions difficult

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

For smaller clinics who see fewer numbers of patients or rarely deal with claim denials, Therabill by WebPT would be satisfactory and effective for use. However, because the workflows for handling claim denials and for entering batch payments can be so tedious, difficult, and time-consuming, I would not recommend the suite for businesses with greater quantities of daily claims or complex billing scenarios.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Status - I like how helpful the Arrived, Ready, Paid in Shop, and No Show functions work
• Having a place for client notes is helpful for leaving cut details
• Product Inventory is easier to manage
• Rewards point management

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Great integration with WebPT
• Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
• The Patient statements are pretty easy to send out. Love that we have options to print or email them.
• The zendesk site answers a LOT of questions and is a fantastic resource.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Rescheduling is so hard in Squire. Looking to see aviable times and days with no context makes it super hard. I will often use 2 computers to do it, one to look up a time and one with the Appointment details pop up.
• UI/UX The light grey/white of the appointment screen makes those of us with low vision to fight to read. The black font on blue buttons kills my eyes, I wish we could customize the client grouping colors for return, new for barber, new to shop. Right now it's purple, dark blue, light blue, very close and hard to remember which is which.
• The client notes input field is too small. You can add as much text as you want but you have to scroll to see details. It makes it hard to track everything.
• Lag time feels buggy. Swapping menus or clocking in and out will often time out.
• Changing client information is next to impossible. Want swap out an email or phone number so they can keep their reward points? Not possible.
• Duplicate records between app and web logins for clients will not play well together.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Customer Services is hit or miss
• Payments sometimes applied incorrectly
• Lack of Guidance for set up

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We are actually looking at other options - unsure whether we will continue

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The UI is fairly user-friendly and finding what you need on the site isn't that difficult. Once set up, EDI and ERA receipt works smoothly and payment posting from ERAs is straightforward and simple for the most part. But handling claim denials, corrections, and resubmissions is incredibly difficult. It is not only difficult to find and sort them, but to send them out for reprocessing as well.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

WebPT helps with all record keeping, compliance and note taking while therabill helps with making billing easy to perform and track.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Positive: Rewards program management makes gamification for clients a breeze
• Positive: Timecard management is clean and easier for everyone to use even those who aren't technical
• Negative: Wasted time fighting to read the screen due to UX color choices

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Increased ease with financials year over year
• easy to track profits
• easy to track busy seasons

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info