Therabill is a solid tool to help practices bill.
October 31, 2023
Therabill is a solid tool to help practices bill.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Therabill by WebPT
We use Therabill to send out all claims for our outpatient PT practice and process the payments. I love that it is integrated with our scheduling and documentation software and the claim information flow straight over.
- Great integration with WebPT
- Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
- The Patient statements are pretty easy to send out. Love that we have options to print or email them.
- The zendesk site answers a LOT of questions and is a fantastic resource.
- The reports are a bit hard to understand
- Support is slower and often does not seem to grasp what we need.
- I wish we could set claims aside when they needed work so they would not go out when we batch bill.
- I wish I could just deactivate a provider who goes on leave and stop paying for them instead of having to delete them and reenter later.
- Integration with Documentation and ERAs
- Ability to bill patients.
- Sends out claims pretty quickly and has the easy ability to print to PDF to fax claims or print on paper to mail for the companies that do not have electronic claims.
- I don't like the pricing. We have many part time employees and I think we overpay.
- Claims flow pretty quickly through and help up get paid sooner.
Compulink was not a good thing at all. Therabill is much better.
Kareo was better in some way, but worse in others. We moved to Therabill for lower cost and because it was bought by WebPT and we figured they would be putting all improvements toward that.
Kareo was better in some way, but worse in others. We moved to Therabill for lower cost and because it was bought by WebPT and we figured they would be putting all improvements toward that.
Do you think Therabill by WebPT delivers good value for the price?
Not sure
Are you happy with Therabill by WebPT's feature set?
Yes
Did Therabill by WebPT live up to sales and marketing promises?
Yes
Did implementation of Therabill by WebPT go as expected?
Yes
Would you buy Therabill by WebPT again?
Yes
Using Therabill by WebPT
5 - Billing, Accounts Payable, Front Desk
1 - I am the go between for any issues our users have. I take concerns to Therabill support.
- Bill Insurance for treatment performed
- Bill Patients for their portion owed
- Monitor slow paying claims.
- Analyze payment info
- Email patient statements
- Hand edit PDF versions of claims and print to PDF for faxing
- Communicate with other staff members about issues.
- Keep billing Ins
- Keep Billing Patients
- Monitor $
Therabill by WebPT Support
| Pros | Cons |
|---|---|
Knowledgeable team Problems get solved Support cares about my success | Slow Resolution Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
No, I do not think it is an option and we already pay enough.
I have had times where they quickly answer my chat and are able to resolve the issue immediately.