Stitch Labs (discontinued) vs. Unleashed

I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.

Incentivized

Unleashed's new AIM (Advanced Inventory Management) module has made stock reordering, forecasting, and general "health" monitoring much easier. What used to be done in a large, hard to maintain, spreadsheet can now be done through this module, and more. Its tight inventory control has been great at stopping users adjusting stock to clear orders, without following a proper review process, and it's really shone a light onto our stock levels and how we're managing them.

Incentivized

• Inventory management.
• Order management.
• Reporting and analytics.

Incentivized

• Advanced Inventory Management module is super
• Managing stock
• Integrations

Incentivized

• Reporting does not work for multiple currencies.
• There is often a lag when syncing products.

Incentivized

• It's not massively customisable
• Receipting of purchase orders could be improved

Incentivized

I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.

Incentivized

We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.

Incentivized

I have not researched other alternatives as this solved my problems.

Incentivized

Ultimately we wanted a pure SaaS solution that integrated with Salesforce and Unleashed was the best product we found that natively integrated with the CRM

Incentivized

• We had to migrate off this system which was not ideal after being discontinued
• Was a simple to use medium price range solution to scaling businesses
• UI/UX was intuitive and was easy to train employees

Incentivized

• Highlighted we are overstocked on 75% of our items
• Helped to reduce these overstocks
• Saved hours of time each month in readjusting stock levels due to poor practice in old system

Incentivized