TrustRadius

Stonly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Stonly
Score 4.5 out of 10
N/A
When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.N/A
Pricing
Stonly
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Stonly
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Stonly
Considered Both Products
Stonly
Verified User
Anonymous
Chose Stonly
Intercom and Gist are more focused on Live chat, but the knowledge base is part of their offerings. I love that Stonly is really fleshed out and offers deep features built around the customer education experience.
Verified User
Anonymous
Chose Stonly
Stonly is the only tool we have used for onboarding guides. We also use Zendesk to help create guides, but I don't think that is a good comparison. Stonly is much more focused on being within the application, whereas Zendesk is more documentation driven.
Best Alternatives
Stonly
Small Businesses
Front
Front
Score 9.2 out of 10
Medium-sized Companies
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternatives
User Ratings
Stonly
Likelihood to Recommend
9.0
(0 ratings)
User Testimonials
Stonly
Likelihood to Recommend
Stonly seems to be very well positioned to handle both the initial customer onboarding and then the help channels for further education.
Verified User
Anonymous
Read full review
Pros
  • knowledge bases
  • company wikis
  • onboarding
Verified User
Anonymous
Read full review
Cons
  • More features around tracking and understanding our users.
  • Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running.
Verified User
Anonymous
Read full review
Alternatives Considered
Stonly is the only tool we have used for onboarding guides. We also use Zendesk to help create guides, but I don't think that is a good comparison. Stonly is much more focused on being within the application, whereas Zendesk is more documentation driven.
Verified User
Anonymous
Read full review
Return on Investment
  • Improved time to market for supporting documents.
  • Provided a way for our content team to be autonomous.
  • Helped us think more outside the box on how we tell user's about our new features.
  • Helped migrate outdated users to our new applications.
Verified User
Anonymous
Read full review
ScreenShots