Stonly is a fantastic onboarding tool - for developers and content creators
July 02, 2022

Stonly is a fantastic onboarding tool - for developers and content creators

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stonly

At my company, we use Stonly to help integrate onboarding guides directly into our application, without needing to build something custom. For example, when we release a new feature, we want the user's to see this feature and get a guided tour on how to use it and point them in the right direction if they have any questions or concerns. Normally, we would need to build this out on our own and we would need engineers to create custom components for each feature. But with Stonly, it's much easier to do so by including their code and allowing content and product team members to handle the rest.
  • SDK
  • Documentation and developer experience.
  • Creating onboarding guides are super simple.
  • Widgets on our help center are helpful and don't require much effort to create.
  • More features around tracking and understanding our users.
  • Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running.
  • Widgets to show on our support center.
  • Capability with modern frameworks / web applications.
  • Being able to change things in Stonly, without needing to change our application (since Stonly is instant and our code is shipped every two weeks).
  • Improved time to market for supporting documents.
  • Provided a way for our content team to be autonomous.
  • Helped us think more outside the box on how we tell user's about our new features.
  • Helped migrate outdated users to our new applications.
Stonly is the only tool we have used for onboarding guides. We also use Zendesk to help create guides, but I don't think that is a good comparison. Stonly is much more focused on being within the application, whereas Zendesk is more documentation driven.

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Unless you have the time and effort to do this on your own, Stonly is a fantastic tool that helped us communicate with our customers without needing to think about it for too long. It is flexible where needed and we noticed that it is constantly improving as time goes on. I would recommend it to anyone who wants to provide their user's more guidance on how to use their applications or free up some time from the developer's workload.