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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sugar Connect

    Score6 out of 10
    Small Businesses (1-50 employees)
    SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A

    Thunderbird

    Score8.8 out of 10
    N/AThunderbird is an open-source email management application from MZLA Technologies Corporation, a subsidiary of Mozilla.N/A
    Pricing
    Sugar ConnectThunderbird
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Sugar ConnectThunderbird
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Sugar ConnectThunderbird
    Small Businesses
    Mailtrack
    Score9.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Mailtrack
    Score9.8 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sugar ConnectThunderbird
    Likelihood to Recommend
    7.0
    (2 ratings)
    8.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Sugar ConnectThunderbird
    Likelihood to Recommend
    SugarCRM
    It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
    Incentivized
    Read full review
    Mozilla
    I like that it's free, I like that it's open-source, and the fact that it allows IMAP lets me have this on all 3 laptops and it's synced. I would never consider using it as my primary email client, however; just too clunky and can't navigate around fast enough the way I do with Gmail. And not even close to having all the features I'd need that Gmail does: 30 second undo-sending, canned responses, easy-to-create signatures for each email address (I literally toggle over to Gmail, compose a message, and paste my sig into the body of Thunderbird emails, so clunky), all spam ends up in my inbox even after I've marked enough as spam that it should know, email labeling and filtering... Gmail is just way more advanced and feature-ful. But, Thunderbird does beat my ridiculous RoundCube webmail interface!
    Incentivized
    Read full review
    Pros
    SugarCRM
    • Makes saving emails in SugarCRM really easy
    • Flexible as to which types of records you can save to
    • Accurate reporting on opens and clicks
    • Easily add new records to SugarCRM from Gmail inbox
    Incentivized
    Read full review
    Mozilla
    • Email receiving
    • Email sending
    • Email composition
    • Ability to add calendar and task plugins
    Incentivized
    Read full review
    Cons
    SugarCRM
    • The payment plan that Collabspot provides does not have many advantages over the free plan.
    • The scores do not reflect the true assessment towards clients and candidates.
    • Mail templates have an outdated design.
    Incentivized
    Read full review
    Mozilla
    • definitely needs a mobile /andriod version
    Incentivized
    Read full review
    Usability
    SugarCRM
    No answers on this topic
    Mozilla
    Thunderbird is a software very simple to use, but efficient in every aspect. We don't have a specific need, apart to manage email in both directions, and Thunderbird does it's job in the best way. I would like to see a more friendly interface, with some colours more, to help the sight in the email searching. When we have many of them, sometimes it's difficult to find the one that we need.
    Read full review
    Alternatives Considered
    SugarCRM
    Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
    Incentivized
    Read full review
    Mozilla
    Incentivized
    Read full review
    Return on Investment
    SugarCRM
    • The staff that enters is of guaranteed quality.
    • Customers can respond to our requests quickly.
    • The staff of the administration is much more committed to their work.
    Incentivized
    Read full review
    Mozilla
    • Its FREE and donation based. Can't get better than that.
    • I love that we aren't giving away our privacy to Google.
    • And I especially love that it's a grass-rootsy endeavor.
    Incentivized
    Read full review
    ScreenShots

    Sugar Connect Screenshots

    Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders