TrustRadius

Support.com Guided Path vs. Userpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Support.com Guided Path
Score 8.0 out of 10
N/A
Support.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.N/A
Userpilot
Score 8.5 out of 10
N/A
Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey. Users can track product growth goals, nudge users to increase engagement, and analyze feedback at scale.
$299
per month
Pricing
Support.com Guided PathUserpilot
Editions & Modules
No answers on this topic
Traction
$299
per month 0-2,500 Monthly Active Users
Growth
$5,988
per year 2,500-10,000 Monthly Active Users
Enterprise
$12,000
per year up to 10,000 Monthly Active Users
Offerings
Pricing Offerings
Support.com Guided PathUserpilot
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Price increases for greater MAUs across plans.
More Pricing Information
Community Pulse
Support.com Guided PathUserpilot
Best Alternatives
Support.com Guided PathUserpilot
Small Businesses
ChurnZero
ChurnZero
Score 7.8 out of 10
ChurnZero
ChurnZero
Score 7.8 out of 10
Medium-sized Companies
ChurnZero
ChurnZero
Score 7.8 out of 10
ChurnZero
ChurnZero
Score 7.8 out of 10
Enterprises
Nexthink
Nexthink
Score 7.4 out of 10
Nexthink
Nexthink
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Support.com Guided PathUserpilot
Likelihood to Recommend
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
Support.com Guided PathUserpilot
Likelihood to Recommend
Support.com
It is well suited for consumers with small business[es], but in my view not suitable for large businesses.
Verified User
Anonymous
Read full review
Userpilot
Userpilot is very handy for those companies looking for a solution that can be implemented by someone other than a developer. Sure, the developer has to do the initial implementation but once that's done (took us about a day) then literally anyone else can create content. It has saved us a bunch of time not having to build and maintain a homegrown solution.
Despite the plugin and Web App being a bit clunky, overall it has been a positive experience. I've especially appreciated the help from the support team. They've always responded to me within a day and come up with creative solutions for what I'm trying to do. I've learned from my interactions with them that though it may not be as intuitive as you'd like, there's usually a solution.
TW
Tyson Warth
Customer Success Engineer
Read full review
Pros
Support.com
  • Helped in customer and technical support with massive home based team.
  • Optimized home sourcing and industry leading solutions.
  • Helped a lot in Education and Healthcare.
Verified User
Anonymous
Read full review
Userpilot
No answers on this topic
Cons
Support.com
  • Need more value with products.
  • Need more value with warranty.
  • Cloud platform needs improvement.
Verified User
Anonymous
Read full review
Userpilot
No answers on this topic
Alternatives Considered
Support.com
No alternative utilized
Verified User
Anonymous
Read full review
Userpilot
No answers on this topic
Return on Investment
Support.com
  • No specific resources required.
  • Less team because of home based services.
  • User friendly.
Verified User
Anonymous
Read full review
Userpilot
No answers on this topic
ScreenShots