Teamgate CRM is a cloud based intelligent sales CRM system
for small and mid-size teams. The intelligent aspect of
the system gives a salesman the most relevant reports and insights, and advice on every step that allows users to always stay in tact with the sales process, but also
helps users develop specific selling skills.
Technical and Application Support Specialist in Information Technology at Pin Point GPS (Information Technology & Services, 1001-5000 employees)
Chose Teamgate CRM
I have used Salesforce to track leads and work with the sales team in different companies. I found I can do the same things with Teamgate and am paying half the license and usage fees. Salesforce has more features and better performance.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
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Features
Teamgate CRM
Sales Force Automation
Comparison of Sales Force Automation features of Teamgate CRM
Feature
Teamgate CRM
8.1
2 Ratings
3% above category average
Customer data management / contact management
8.02 Ratings
Workflow management
9.02 Ratings
Territory management
7.01 Ratings
Opportunity management
8.02 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.02 Ratings
Contract management
8.02 Ratings
Interaction tracking
8.02 Ratings
Channel / partner relationship management
8.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Teamgate CRM
Feature
Teamgate CRM
7.0
2 Ratings
10% below category average
Help desk management
7.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Teamgate CRM
Feature
Teamgate CRM
7.0
1 Ratings
10% below category average
Lead management
7.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Teamgate CRM
Feature
Teamgate CRM
7.7
2 Ratings
0% above category average
Task management
8.02 Ratings
Billing and invoicing management
8.01 Ratings
Reporting
7.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Teamgate CRM
Feature
Teamgate CRM
8.3
2 Ratings
8% above category average
Forecasting
7.02 Ratings
Pipeline visualization
9.02 Ratings
Customizable reports
9.02 Ratings
Customization
Comparison of Customization features of Teamgate CRM
Teamgate CRM is well suited for companies that want to centralize leads, current clients, and communication history in one CRM. A scenario where team gate is appropriate is if a company wants to use custom sales pipelines and stages to track a sales lead that will transition to a deal. A scenario where team gate is NOT appropriate is for a company that doesn't need a cloud-based CRM because there don't travel a lot and will always use the same computer that you might as well have a CRM server on-site and save money.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I rated this product an 8 for overall usability because Teamgate is very user-friendly and this helps the CRM meet the required use case that companies who buy it have. The feature to sign in from anywhere that has a net connection is huge For example the home page being the leads section and the fact that each lead has all the past and current communication with the potential client allows support agents, and the sales team to be on the same page I didn't give it a 10 because the slowness issue affects performance and usability.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I haven't had to contact the support team as of yet but my co-worker expressed his frustration with the amount of technical product knowledge the Teamgate support team had. He said he felt he knew the product better than the Teamgate helpdesk.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
