Tebra EHR vs. WellSky CareTend

Kareo is not an appropriate application for any real-world clinical need. It is highly unreliable, crashing frequently, and often becomes frozen. It also cannot ingest data from Therapy Notes, which was a promised feature of the platform according to the sales team. Additionally, when we ran into reliability issues (every day, with every clinician at the practice, across a dozen different office locations with different internet service providers) we were not offered the ability to cancel our contract. Until the reliability issues are fixed Kareo is not well-suited to any use case because it does not work.

This company is extremely difficult to work with. They have expressed that CareTend users are not important to them since that is such a small part of the WellSky business. They are very focused on extra fees and extra charges for everything. We have not even had the program for a year and they have changed everything initially promised related to pricing. They continue to come up with new ways they can get more money out of you. I would recommend for anyone considering this program, to look at other options first

• Catching missing patient info
• Catching missing insurance info
• Providing mailing addresses

• I am very unsatisfied with WellSky CareTend. The original CPR+ program was efficient and this copy they forced provider to switch to has many issues and does not include all of the capabilities in the prior program or as promised.

• Everything created can always use adjusting depending on the situation
• Adapting to client needs quicker
• Problems are not reported in a timely manner

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Poor customer service. Upper Management fired much of the staff soon after our transition.
• Outrageous fees that keep changing and increasing multiple times since we transitioned 9/2019. Getting a contract up front proves pointless as they find crafty ways around agreements to charge exorbitant fees. We are always overbilled. Just transitioned and bought a new server and now they tell us they are eliminating that process and we will be forced to host with them at a price of $66k/year for 20 users. This is above and beyond the 5% increase they gave us across the board 3 months after transitioning and the quarterly support fees that are outrageous.
• Any attempt to discuss or protest the charges is met with the explanation that WellSky is a very big company and CareTend is such a small component that they are not interested in our concerns.
• They do not have any clinical staff consulting or employed and are definitely missing functionality for what is needed in different clinical components or operations of the program.
• WellSky bought the CPR+ program that we were using and decided to eliminate all support of that program and forced customers to purchase the CareTend program. They promised we could do everything we could in CPR+ plus much more. That has not been the case. Our staff has spent unbelievable amounts of hours just to try to get some of the basic functions of CPR+. We have adapted many work arounds. CareTend sees fixes to their program issues as enhancements and insists on charging exorbitant fees to add these corrective updates.

Kareo was a massive waste of money. It's an unreliable product without promised features and sold by a disingenuous sales team. We will stick to reliable services like Doxy, Therapy Notes, etc.

The user interface is fine but it the app constantly freezes or crashes.

They fired most of the support staff. When your staff is new to the program, yet knows more than who you speak to when you call into support, you know that there is an issue. It can take a week or longer at times for a support person to get back to you about an issue. We have met with management on these issues and when they do acknowledge a functionality issue, they want to charge you a fee to provide the fix even though you already pay support fees

I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We utilized CPR+ prior to WellSky and it was basically the same product. Much more cost effective and many fewer issues.

• We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
• I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
• Again ASK questions; do a test run; ask about the migration of your data and its charges.
• You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our annual computer/program budget has risen beyond what is affordable since 9/2019.