TeleMate

TeleMate

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
TeleMate	Score8.4 out of 10	Enterprise companies (1,001+ employees)	TeleMate is a platform that enables users to see their entire UC&C environment in a single dashboard so they can proactively monitor, troubleshoot and analyze. TeleMate has provided vendor-agnostic full-stack UC&C visibility and monitoring for 35 years. They company states they have worked with multiple industries, vendors, and business environments to help customers overcome unique communication observability challenges.	N/A

Pricing

TeleMate

No answers on this topic

Pricing Offerings
TeleMate
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Optional

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Community Pulse
Key User Insights
	TeleMate
Considered Both Products	TeleMate, LLC. Verified User Chose TeleMate We evaluated several other systems and went with TeleMate Predictive UC Analytics as they had a broader range of tools. We started looking for a CDR product and found that they provided those needs and had much more Incentivized Helpful? Manuel Hernandez Telecom Specialist II in Information Technology at NCH Corporation (Chemicals, 5001-10,000 employees) Chose TeleMate Call accounting software that produces reports and dashboards can be found anywhere but we have definitely been very happy with TeleMate Predictive UC Analytics and the high level of support they provide us. We have had a very successful relationship with the TeleMate analysts … Incentivized Helpful? Debbie Burnett Telephone Administration at CITY OF EDMOND (Government Administration, 501-1000 employees) Chose TeleMate I've used CDR reports on our Cisco Call Manager and they are very hard to read and understand. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Best Alternatives
	TeleMate
Small Businesses	No answers on this topic
Medium-sized Companies	Logz.io Score8.2 out of 10
Enterprises	NetBrain Technologies Score8.8 out of 10
All Alternatives	View all alternatives

User Ratings
	TeleMate
Likelihood to Recommend	8.3 (3 ratings)

User Testimonials
	TeleMate
Likelihood to Recommend	TeleMate, LLC. We have been using TeleMate Predictive UC Analytics to help us troubleshooting issues with devices as it picks up not just CDR but other events that occur in the CUCM devices. They are currently making headway in capturing data from our Expressway Servers as we have several users working from home. This is an area in which not many tools out there to provide information we need as the expressways are a bit complex especially when being used in MRA. However, TeleMate Predictive UC Analytics is on track to be one of the first ones to get there. There is still a lot that Telemate has to offer however we are still in the process of getting all that set up on our side Verified User Read full review
Pros	TeleMate, LLC. Assurance provides excellent live data and in a very easy to read format. A great multi-report catalog that can be easily setup/scheduled. A very in depth SIP call ladder analysis for VoIP engineers. Manuel Hernandez Telecom Specialist II Read full review
Cons	TeleMate, LLC. More descriptions of the filters and how they are used. Debbie Burnett Telephone Administration Read full review
Alternatives Considered	TeleMate, LLC. We evaluated several other systems and went with TeleMate Predictive UC Analytics as they had a broader range of tools. We started looking for a CDR product and found that they provided those needs and had much more Verified User Read full review
Return on Investment	TeleMate, LLC. Information collected is used to justify staffing needs When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller Debbie Burnett Telephone Administration Read full review
ScreenShots	TeleMate Screenshots