Item: Predictive UC Analytics
Rating: 7
Author: Manuel Hernandez

Use Cases and Deployment Scope

We are using the TeleMate Predictive UC Analytics application to collect the monthly phone usage for our North America offices. With this data we have a custom monthly report that breaks down the collected data into companies, divisions, and department cost centers that we can then bill the phone usage too.
The software application has been instrumental in providing daily, weekly, and monthly reports that are set up on schedules. In addition to that, we also use other tools like Assurance to monitor/troubleshoot SIP calls or routing issues. The KPI Models/Monitors Analytics also assist and provide key data for our managers that need to have visibility with live data for our customer service/sales departments.

Pros and Cons

Assurance provides excellent live data and in a very easy to read format.
A great multi-report catalog that can be easily setup/scheduled.
A very in depth SIP call ladder analysis for VoIP engineers.

I would love to see a search filed for the TeleMate Predictive UC Analytics application reports and report templates.
The TeleMate Predictive UC Analytics application could benefit from darker themes.

Most Important Features

Our custom report that breaks down the call costs by cost center.
The hundreds of scheduled reports that report back to our companies.
The SIP troubleshooting tools that are indispensable on this day and age.

Return on Investment

We have saved countless man hours of running daily, weekly, and monthly reports.
Saved hundreds of man hours gathering report data to submit expenses to Oracle.
Currently also saving time now using the VoIP troubleshooting tools to fix routing and configuration issues.

Alternatives Considered

Call accounting software that produces reports and dashboards can be found anywhere but we have definitely been very happy with TeleMate Predictive UC Analytics and the high level of support they provide us. We have had a very successful relationship with the TeleMate analysts and developers that service our application, they have always been available to assist us with any training, configurations, or anything else we throw their way.

Key Insights

Do you think Predictive UC Analytics delivers good value for the price?

Yes

Are you happy with Predictive UC Analytics's feature set?

Yes

Did Predictive UC Analytics live up to sales and marketing promises?

Yes

Did implementation of Predictive UC Analytics go as expected?

Yes

Would you buy Predictive UC Analytics again?

Yes

Likelihood to Recommend

TeleMate Predictive UC Analytics shines with reports that can be set up to run daily, weekly, or monthly and offer an excellent point of view for the data and visually pleasing graphs. Critical day-to-day live data can easily be shared with web link(s) to users that do not have access to run or create their own reports.

I would say Predictive UC Analytics application is probably not suitable for smaller organization where the deployment-implementation costs might not offer the best ROI for them.

TeleMate Predictive UC Analytics: Honest Review from a Daily User

Overall Satisfaction with TeleMate Predictive UC Analytics