One of the best companies I've worked with
June 07, 2021

One of the best companies I've worked with

Debbie Burnett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeleMate Predictive UC Analytics

We primarily use it to track numbers of calls to and from the various departments across the city. It is also used to locate employees that spoke to individuals--both negative and positive concerns.
  • The technicians that deal with training, service, and upgrades are knowledgeable and very helpful. Quickly identify problems and fix them.
  • Sales team is great to work with and they reply to emails quickly.
  • The product itself is very helpful and provides useful information.
  • More descriptions of the filters and how they are used.
  • Quick search
  • Report scheduling
  • Information collected is used to justify staffing needs
  • When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller
I've used CDR reports on our Cisco Call Manager and they are very hard to read and understand.

Do you think Predictive UC Analytics delivers good value for the price?

Yes

Are you happy with Predictive UC Analytics's feature set?

Yes

Did Predictive UC Analytics live up to sales and marketing promises?

Yes

Did implementation of Predictive UC Analytics go as expected?

Yes

Would you buy Predictive UC Analytics again?

Yes

Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center, VPI EMPOWER
TeleMate Predictive UC Analytics is one the best companies I have worked with, including the product before TeleMate Predictive UC Analytics, which I also used for several years.