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Excellent Product Feature offering and Support
July 10, 2021

Excellent Product Feature offering and Support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeleMate Predictive UC Analytics

It is being used by our organization. Mostly for call record reporting by our different operations business units. To determine specific user productivity. One of the most used reports is the Disconnect detail. The IT area is making more and more use of it's troubleshooting capacities with call or device issues and also for auditing changes within the CUCM.
  • The support we get from the team is excellent. They are always improving and if there is something we need they jump right on it and try to find a solution for us.
  • They are always improving on the product and if they see there is an issue before we do they contact us.
  • The product is easy to use, very user friendly interface.
  • Many features in the product that we have not even begun to touch on.
  • One of the features we have been after and they have worked on are Cisco Expressway logs. Being able to collect and analyze those and providing some sort of reporting on those. Their team has been working on this and pretty sure they are close to having something for us soon.
  • Some restrictions on the reporting when it comes to number of fields that we can collect data on. Currently it is just 15.
  • CDR captures
  • Large amount of prebuilt reports
  • Report customization flexibility
  • Excellent from support to our needs
  • Constant evolution of their product
  • Ability to help us troubleshoot issues with calls and users
  • Has helped us to improve our ability to troubleshoot Voice environment in one system
  • allowing us to have view of many of our devices in one system
We evaluated several other systems and went with TeleMate Predictive UC Analytics as they had a broader range of tools. We started looking for a CDR product and found that they provided those needs and had much more

Do you think Predictive UC Analytics delivers good value for the price?

Yes

Are you happy with Predictive UC Analytics's feature set?

Yes

Did Predictive UC Analytics live up to sales and marketing promises?

Yes

Did implementation of Predictive UC Analytics go as expected?

Yes

Would you buy Predictive UC Analytics again?

Yes

Cisco Unified Communications Manager (Call Manager), Cisco Unified Border Element (Cube), Cisco Unified Contact Center
We have been using TeleMate Predictive UC Analytics to help us troubleshooting issues with devices as it picks up not just CDR but other events that occur in the CUCM devices. They are currently making headway in capturing data from our Expressway Servers as we have several users working from home. This is an area in which not many tools out there to provide information we need as the expressways are a bit complex especially when being used in MRA. However, TeleMate Predictive UC Analytics is on track to be one of the first ones to get there. There is still a lot that Telemate has to offer however we are still in the process of getting all that set up on our side.