Text Request

Text Request

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Text Request	Score9.7 out of 10	N/A	Text Request is a business texting platform built to ignite customer engagement. It is a plug-and-play messaging solutions to everyday communication problems that enables businesses to connect to customers anytime, anywhere. Text Request is designed to scale from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on its API.	$59 per month

Pricing

Text Request

Basic: $59
per month
Starter: $139
per month
Corporate: $279
per month
Enterprise: $549
per month
High Volume Tier 1: $850
per month
High Volume Tier 2: $1,400
per month

Pricing Offerings
Text Request
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

—

Community Pulse
Key User Insights
	Text Request
Considered Both Products	Text Request Justin Ambrose DME Coordinator in Professional Services at Pacific pulmonary medical group (Hospital & Health Care, 201-500 employees) Chose Text Request User friendly great support staff and they have the champion club !!!! Incentivized Helpful? Verified User Chose Text Request The other program was very difficult to use, didn’t accept MMS messages and didn’t work with other programs we used. Incentivized Helpful? JoAnn Berg-Lynn Owner/Center Director at Sylvan Learning of Las Vegas Southwest (Education Management, 1-10 employees) Chose Text Request The frachise that I own has a partnership with us so I have not looked at other companies. Incentivized Helpful? Stephanie Marie Patient Care Coordinator in Customer Service at Highbar Health (Hospital & Health Care, 201-500 employees) Chose Text Request Zipwhip was our company's go-to text app for years. There is NOTHING that would compete with Text Request. It was so behind it's time. Besides charging for each word typed, the way we needed to use the application just did not fit our needs. We used Zipwhip for at least 5 years … Incentivized Helpful? Erika Herman Vice Pesident in Customer Service at Virtual Office Solutions (Consumer Services, 11-50 employees) Chose Text Request I use Hatch for my service businesses because they integrate with our CRM tool and Text Request does not. I am NOT a fan - their support is not even half as good as TR but they fill a need that our company has. I like the technology, customer service and ease of use that Text … Incentivized Helpful?
	Would buy again
	100% Would buy again 6 Answers
	Delivers good value for the price
	100% Delivers good value for the price 5 Answers
	Happy with the feature set
	100% Happy with the feature set 6 Answers
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
100% Implementation went as expected 5 Answers

Best Alternatives
	Text Request
Small Businesses	GoTo Connect Score8 out of 10
Medium-sized Companies	Quadient Inspire Score9.5 out of 10
Enterprises	Quadient Inspire Score9.5 out of 10
All Alternatives	View all alternatives

User Ratings
	Text Request
Likelihood to Recommend	9.3 (6 ratings)
Likelihood to Renew	9.1 (1 ratings)
Usability	9.1 (6 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	9.1 (1 ratings)
Configurability	4.5 (1 ratings)
Contract Terms and Pricing Model	9.1 (1 ratings)
Product Scalability	8.2 (1 ratings)
Professional Services	8.2 (1 ratings)
Vendor post-sale	9.1 (1 ratings)
Vendor pre-sale	9.1 (1 ratings)

User Testimonials
	Text Request
Likelihood to Recommend	Text Request Text Request is appropriate for all kinds of scenarios! I really have NOT found a situation where Text Request was not suitable to use to try and reach a patient. We have used TR to contact a patient that we have received a referral from their Primary Doctor and we need to schedule an evaluation, we have used TR for insurance and Billing, we have used TR for contacting patients that missed a visit and to reschedule. Incentivized S Marie Patient Care Coordinator Read full review
Pros	Text Request text clients quickly and efficiently Allow all team members to communicate with all clients and keep the conversation going Templates to easily send regular texts Customer service is better than excellent! Erika Herman Vice Pesident Read full review
Cons	Text Request I think so far the only improvement I could suggest would be to be able to "un-send" a text within like 30 secs in case you send something out incorrectly. Maybe adding more emojis When sending a file make the size of the pic they see bigger Incentivized S Marie Patient Care Coordinator Read full review
Usability	Text Request Text Request is very user friendly. I started using the Text Request platform on Day 1 without any specific instructions and I was able to figure it out very easily! Verified User Read full review
Support Rating	Text Request I have never used the support Verified User Read full review
Alternatives Considered	Text Request I use Hatch for my service businesses because they integrate with our CRM tool and Text Request does not. I am NOT a fan - their support is not even half as good as TR but they fill a need that our company has. I like the technology, customer service and ease of use that Text Request gives to us - I just want them to integrate with my CRM! If so, I'd leave Hatch in a heartbeat! Erika Herman Vice Pesident Read full review
Return on Investment	Text Request That is not something we see from an office standpoint. This is something that our Headquarters would keep track of. What I can say is that the amount of patients being scheduled after implementing TR has been in an upward trend. Also patients that missed their appointments are more likely to reschedule when being able to do so with just a text message Incentivized S Marie Patient Care Coordinator Read full review
ScreenShots