Item: Text Request
Rating: 10
Author: Verified User

Overall Satisfaction with Text Request

Use Cases and Deployment Scope

Our office uses Text Request to quickly remind clients of upcoming appointments and hearings. We also use it let new potential clients that call or email when the office is closed that we received their message and will call them the next day. This helps our turn turn potential leads into actual clients because we are able to communicate with them while they are looking for an attorney. Before using Text Request, we lost many potential clients to other attorneys because by the time we contacted them the following day, they had already talked to someone and hired them. I set up templates for reply texts to potential new clients. So, when new message comes in, it takes me less than a minute to send them a text letting them know we got their message! It has increased our conversion from lead to client by more than 50%!

Pros and Cons

Pros

Templates
Assigning contact names
Champions Club
Payments

Cons

Pictures don’t always come thru
Marking a text as read/handled
Saving attachments

Return on Investment

Our conversion of leads for potential clients to having them hire us has increased over 50% since we started using Text Request
We have been able increase productivity and efficiency by being able to send a quick text to a client as opposed to spending 15 minutes on the phone!
Our clients are able to communicate with us immediately. For example, if a new client calls and has documents to be reviewed before we quote a fee, they can just text a picture of a letter they received and we can respond immediately!

Usability

Text Request is very user friendly. I started using the Text Request platform on Day 1 without any specific instructions and I was able to figure it out very easily!

Alternatives Considered

The other program was very difficult to use, didn’t accept MMS messages and didn’t work with other programs we used.

Key Insights

Do you think Text Request delivers good value for the price?

Yes

Are you happy with Text Request's feature set?

Yes

Did Text Request live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Text Request go as expected?

I wasn't involved with the implementation phase

Would you buy Text Request again?

Yes

Other Software Used

Adobe Acrobat, Filevine, RingCentral Contact Center

Likelihood to Recommend

Text Request has helped us because often we just need to tell our client something really quickly or we may be in court and need to contact someone but can’t use the phone in court. We use Text Request daily. A lot of clients are younger also, and the younger generation prefers text or calling!

Reminders
New client contact
Updates

Innovative Uses

Having clients text us pictures
Using templates to reply to new clients

Future Planned Uses

We might try the keyword featire
We might try the payments feature

Likelihood to Renew

Evaluating Text Request and Competitors

Products Replaced

Yes

Key Differentiators

Cloud Solutions
Integration with Other Systems
Ease of Use

Text Request Implementation

Implementation Details / Implementation Partner

Don't know

Text Request Training

Training Types Used

No Training

In-Person Training

Online Training

Configuring Text Request

Product Configurability

Not sure

Text Request Support

Support Rating

I have never used the support

Text Request Customer Support Pros and Cons

Pros	Cons
None	None

Using Text Request

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Well integrated Quick to learn Feel confident using	Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn